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Confessions from fraud + contact center managers

Fraud attempts are happening every 46 seconds.* Fraud, security, and contact center employees today face the unique challenge of reducing fraud and protecting members while cutting costs and providing a positive member experience. This new age of fraud demands a new strategy.

 

 

*Pindrop, 2025 Voice Intelligence + Security Report

Unmasking the hidden threats behind the new face of AI fraud

The 2025 Voice Intelligence and Security Report reveals how deepfakes, voice clones, and spoofed calls are reshaping the fraud landscape—and why outdated defenses can’t keep up. Explore how enterprises are exposing hidden threats and deploying next-gen voice security. Get the insights you need to protect trust and stay ahead.

Confessions from the front line

 

  • “I have no idea if there have been any deepfake attacks in our call center.”
  • “Deepfakes have doubled in my call center and are getting really good at manipulating my clients.”
  • “I’m not sure if agents can detect the difference between a human and a deepfake in my call center.”

Read the report to build your defense against fraud and security threats in 2025 and beyond.

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.