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Case Study: Stopping the Surge of Card Not Present Fraud in Retail Call Centers

A Top Global Retailer Partners with Pindrop to Eliminate 80% of Call Center Fraud

While the US may have been the last major country to transition to EMV chip card technology, adoption has been swift – as has a corresponding rise in card-not-present (CNP) fraud, as fraudsters shift their focus to less protected channels such as the call center.

Not surprisingly, according to Aite Group, an independent research firm, 72% of executives expect call center fraud loss to continue to grow, with $4 billion in counterfeit card fraud moving into the phone channel.

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