Given the volume and types of transactions that the bank allows its customers to complete via the phone, ensuring that only the account holder gains access to their account is critical.
The bank’s existing solutions uncovered 30 to 50% of all fraud related calls. This involved a painstaking process of waiting for a complaint or audit to discover the fraud, and then associating the specific caller using voice recognition or voice biometrics. This process took weeks, sometimes months to complete, during which time the attacker could act with impunity, striking again and again.
Request this case study to learn how the bank used Pindrop’s Fraud Detection Solution and Phoneprinting to identify call spoofing and other fraud attempts by providing a highly accurate call risk score.
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