Criminals place orders over the phone using stolen credit card information. Often the order is processed and shipped before the fraud is discovered, resulting in a chargeback. These attacks hurt retailer reputation and well as the bottom line. If a retailer has too many chargebacks they may be required to pay extra fees for processing credit cards.
Flag Risky Phone Orders with Pindrop
Pindrop identifies call spoofing and other attempts to defraud retailers by providing a highly accurate call risk score. It verifies location and call type and matches it against Caller ID or ANI data to identify spoofing. It also creates a unique Phoneprint for the caller and compares the Phoneprint to a database of known fraud rings and repeat fraudsters regardless of the real or spoofed number they are using.