January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
One of the reasons phone fraud is so effective is that the caller has is able to form a relationship with the victim and manipulate the victim with emotional pressure. Check out these stories where the victim was made to fear for a grandson’s safety and threatened with being deported. When the victim’s emotions get involved, they are more likely to act hastily and ignore warning signals. If you are in this situation, you need to 1. get distance from the emotional pressure and 2. verify the caller.
Who can verify the caller? Family, friends, phone company? Where did they say they are? Look it up and call back using a different number from a website or operator. It’s not easy – but get yourself into a situation in which you can think and protect yourself.