A happy Pindrop customer wearing his Pindrop T on an elephant in Thailand! Must be tracking down fraudsters!
January 8, 2021
Pindrop Picks Up Another Cybersecurity Award- Early in 2021
Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. This annual list recognizes the most innovative companies in cybersecurity. Pindrop has made the list as the only contact center security provider – none of our competitors made the list. For fraud and contact center professionals interested in protecting their customers’ internal data…
June 10, 2020
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless, like a child’s bias towards one food vs the other due to exposure, others are quite destructive. Impacting our society negatively and often resulting in deaths, dispassionate laws, and discrimination.…
April 22, 2020
4 Tips for Optimizing Your Remote Workforce
The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions in productivity and increases in call handle and wait times have aggravated call center leaders, analysts, agents, and also customers. In this post, we will explore the ways in which…