A happy Pindrop customer wearing his Pindrop T on an elephant in Thailand! Must be tracking down fraudsters!
June 10, 2020
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless, like a child’s bias towards one food vs the other due to exposure, others are quite destructive. Impacting our society negatively and often resulting in deaths, dispassionate laws, and discrimination.…
April 22, 2020
4 Tips for Optimizing Your Remote Workforce
The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions in productivity and increases in call handle and wait times have aggravated call center leaders, analysts, agents, and also customers. In this post, we will explore the ways in which…
April 13, 2020
In Case You Missed It: Social Engineering
Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers are targeting contact centers, and what you can do to address it. In last week’s Pindrop Pulse webinar, Jay Hart & Dave Dalebroux discussed social engineering and presented recommendations on…