This week in phone fraud news includes a report of the top four scams targeting the elderly and research covering call center fraud from Gartner analyst Avivah Litan.
On Tuesday, an article from Forbes discussed the top scams effecting elderly citizens. A particularly cruel scam involves a criminal posing as bank fraud investigator and asking the victim to withdraw a large sum of money.
On Thursday, IT World Canada featured research from Gartner analyst Avivah Litan on the pros and cons of using passive integration of voice biometrics and phoneprinting to combat fraud in the call center. Litan explains that passive integration helps prove ROI and is less disrupting to operations, but cannot stop fraudsters while on the phone with an agent.
Full Breakdown of This Week’s Phone Fraud News
The American Bazaar: Victim of phone fraud? Rep. Grace Meng’s legislation on spoofing passes House – September 11, 2014
IT World Canada: Preventing Fraud in the Call Center – Use Voice Biometrics & Phone Printing – September 11, 2014
The Foothills Focus: IRS Warning Arizonans Of Impersonation Phone Scam – September 10, 2014 News Radio 1310
KLIX: Ticket Phone Scam Hits Twin Falls– September 10, 2014
Dallas Morning News: McKinney police warn of phone scam involving outstanding warrants – September 9, 2014
Forbes: Financial Fraud: The Top 4 Scams Against The Elderly – September 9, 2014
Danbury News Time:‘Green Dot’ phone scam explained – September 8, 2014
Pacific Standard: The Grandparent Scam – September 8, 2014