2016 Insurance Fraud Report
Protect Your Contact Centers Insurance customers use the call center for help solving their most complicated issues, often at unpleasant and stressful times. However, providers have few ways to determine whether the person they are speaking to on the phone is the actual policyholder. This means customers must waste time and energy proving their identity […]
2016 Call Center Fraud Report Infographic
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Aite: Fraud in the Contact Center
