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Pindrop’s Machine Learning Technology To Enhance Bank of the West Call Center Customer Experience

ATLANTA, GA – June 5, 2018 – Pindrop, a pioneer in voice security and authentication, today announced a partnership with Bank of the West, enabling the financial services company to further expand its exceptional customer experience. Pindrop’s solutions will provide fraud-detection for Bank of the West customers powered through its proprietary machine learning technology.

Bank of the West is known for its award-winning relationship banking approach and customer service. This partnership underscores their commitment to providing a unique customer experience through innovative technology that secures sensitive information.

“Pindrop’s machine learning technology allows us to better know our customers and more effectively protect their assets,” said Patricia Nowak, Head of Enterprise Customer Experience for Bank of the West. “Using emerging technology to better serve our customers is a key initiative for Bank of the West.”

Pindrop provides institutions like Bank of the West with fraud detection solutions that highlight unusual activity and identify issues before it becomes a problem. These solutions crack down on tactics like caller ID spoofing, voice distortion and social engineering while maintaining a smooth experience for customers.

“Bank of the West will see an improved customer experience with the implementation of our solutions,” said Scott Rose, SVP of Product at Pindrop. “These results are made possible by Pindrop’s machine learning technology, which enables improved fraud detection and delivers value to the customer from the very first time they contact the bank.”

The announcement comes at a time when consumers are more eager than ever to use voice authentication. A recent Pindrop survey found nearly half of Americans contacted a financial services company via phone with a customer service inquiry in the past 12 months. This partnership enables Bank of the West customers to continue relying on the voice channel with assurance their experience will be seamless and secure.

About Pindrop

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivalled amount of intelligence from every call encountered. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011 and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP. For more information, please visit

About Bank of the West

Bank of the West is a financial services company headquartered in San Francisco with $89.8 billion in assets as of December 31, 2017. Founded in 1874, Bank of the West provides a wide range of personal, commercial, wealth management and international banking services through more than 600 branches and offices in 23 states and digital channels. Bank of the West is a subsidiary of BNP Paribas, a leading bank in Europe, which has a presence in 74 countries with more than 192,000 employees.


Media Contact
Ken Shuman
[email protected]

Joe Rauch
Bank of the West Corporate Communications
[email protected]