Pindrop technology to be available via Intelepeer’s Communications Automation Platform
ATLANTA, GA, January 03, 2024 — Pindrop, a global leader in voice security and authentication, today announced its partnership with IntelePeer and its smart automation platform. Through the partnership, the PindropⓇ Passport and PindropⓇ Protect solutions will be available via IntelePeer’s AI-powered platform, enabling customers to improve inbound contact center authentication and security.
“IntelePeer is leading the communications automation market and we’re excited to partner with them,” said Sumant Maskaur, VP of Strategy, Operations, and Partners at Pindrop. “We have a long standing, mutually beneficial partnership with IntelePeer and this is a natural evolution to our relationship. This partnership will enable our customers to protect their contact centers from fraud while delivering an overall, better customer experience.”
As part of the partnership, Pindrop solutions will provide authentication benefits for IntelePeer customers who need to protect against fraud in their contact center. Pindrop’s unique, multi-factor approach analyzes an inbound caller’s voice, device, behavior, network, and risk patterns to enable frictionless authentication of genuine inbound callers. These capabilities provide real-time fraud protection benefits when integrated with IntelePeer solutions as well as when connected into a third-party contact center.
“IntelePeer is committed to providing customers with products and services that are secure and trustworthy,” said IntelePeer CEO Frank Fawzi. “By partnering with Pindrop we’ll be able to deliver the most sophisticated security solutions to our enterprise customers. The company’s use of biometrics and machine learning mitigate the inherent risks inbound contact centers face while ensuring brand reputations remain intact. This added layer of protection is essential for those businesses that need to safeguard their operations from deepfakes, clones, and other bad actors.”
Pindrop solutions help contact centers get more from their voice and Interactive Voice Response (IVR) interactions by providing intelligence to help quickly authenticate customers, protect against fraud attacks, and deliver the required information to serve customers more efficiently. Pindrop Protect provides insights on each call, assessing risk based on information fraudsters can’t control – the audio of the call. Pindrop Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center, providing seamless and secure account access while maintaining a smooth customer experience. Pindrop’s solutions are trusted by some of the world’s largest organizations, including banks, insurance companies, and government agencies.
Pindrop is a global leader in voice security and authentication. Using patented technology and Deep VoiceⓇ insights, Pindrop provides solutions that help organizations verify the authenticity of callers, detect fraudulent activities, and prevent unauthorized access. Trusted by leading enterprises worldwide, Pindrop’s innovative solutions enable businesses to protect their customers, data, and brand reputation. To learn more, visit www.pindrop.com
IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its AI-driven Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.