Exciting demo highlights joint solution leveraging industry-leading Genesys Customer Experience Platform
ATLANTA – September 27, 2016 – Pindrop, the pioneer in call center fraud prevention and authentication, will demonstrate its solutions at G-Force 2016, the industry’s marquee customer engagement event now in its ninth year. Taking place October 4-6 at Miami’s iconic Fontainebleau Hotel, G-Force is organized by Genesys, the market leader in omnichannel customer experience and contact center solutions. G-Force 2016 will explore and reveal the shift from managing customer interactions to experiences to relationships.
As a Gold sponsor, Pindrop will be in the Partner Pavilion at Booth 3 providing demos of its anti-fraud and authentication solutions during the event. Additionally, David Dewey, Director of Pindrop Labs, will be presenting on October 5th at 4pm. His session is titled “The Data Breach Butterfly Effect” and he will cover how information stolen from major retailers is now being used in cross-channel and cross-enterprise attacks on financial institutions, retailers, insurers, and more.
“Genesys is the world’s #1 Customer Experience Platform, empowering companies to build effortless, omnichannel customer experiences, journeys and lasting relationships,” said Sanjay Popoli, VP of Business Development. “Genesys customers that implement Pindrop’s solutions receive a really strong value for their contact centers in the ongoing fight against fraud.”
The Pindrop solution, in combination with the Genesys platform, enables calls to be analyzed in near real time for caller ID spoofing, account takeover, social engineering and other attacks; eliminating fraud losses with more then 80% accuracy. Calls can be routed in near real time to the best resource to handle the customer interactions based on the caller risk profile. Callers can be authenticated passively, using a multi-factor authentication solution that eliminates more than 20 seconds per call.
“G-Force has an amazing agenda this year so we’re delighted to have Pindrop as a key contributor,” said Jim Kraeutler, Vice President of the Innovation Group at Genesys. “Our AppFoundry partners like Pindrop are leveraging the Genesys Customer Experience Platform in creative ways to help organizations improve the experience they provide every step along the customer journey.”
With “The Journey of a Lifetime” theme, G-Force 2016 explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees will learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.
Join the conversation on social media at #GFORCE16.
Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses. Pindrop was founded in 2011 and is venture backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, Google Capital, GV and IVP. In total, Pindrop has raised $122 million.