October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
In the latest edition of the On the Wire podcast, Dennis Fisher talks with Ronnie Tokazowski of Flashpoint about his research into business email compromise campaigns, especially a new one that originated in West Africa. The new campaign uses rigged PDF files that come from trusted senders to push victims to malicious sites, starting a chain that leads to serious financial loss.
Music by Chris Gonsalves and Ken Montigny