Retail call centers present an ideal target for phone fraudsters. Because phone transactions do not require a physical card swipe, fraudsters can use the same stolen identity information they use for online attacks, without needing to worry about increased online security measures.
In 2014, one major consumer electronics retailer estimated that 5% of all orders taken over the phone resulted in a chargeback. For the most popular brand name products, such as Apple, chargeback fraud was as high as 50%. Read a case study here.
Pindrop Security helps retailers safeguard their phone channel against these fraudulent Card Not Present (CNP) transactions. Pindrop VP of Marketing, Matt Anthony, will be giving a presentation on the problem of retail call center fraud at this year’s MRC Vegas. The presentation will take place during the Ignite Exhibitor Preview, on Tuesday, March 24th at 4:15 PM.
MRC Vegas 2015
Aria Resort & Casino
Las Vegas, NV
Ignite Exhibitor Preview Presentation
Tuesday, March 24
4:15 – 5:15 PM
About MRC Vegas 2015
MRC Vegas is the leading conference in the fraud and payments industry. The conference hosts over 1,400 professionals creating a dynamic and educating event. It is the buzz worthy showcase for the ecommerce community and unleashes many innovative initiatives for the industry.