January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
Last week, I sat down with Dana Barrett of the Wall Street Business Network to talk about our company’s technology and how organizations can use it to help protect themselves from the constantly evolving threat posed by attackers.
During the interview, we discussed a very basic but somewhat unsettling fact. Despite incredible strides made in cybersecurity, the basics of security over the phone channel haven’t changed significantly in decades.
Despite the emergence of the online channel, worldwide use of the phone channel is still increasing. And with social engineering incredibly easy to pull off thanks to the wealth of personally identifiable information available on the Internet, attackers are duping call center representatives and financial institutions into granting access to millions of dollars each year.
Listen to the full interview to learn more about how Pindrop helps stop these fraudulent transactions from happening, from as early as seconds after the phone call is initiated.