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The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…
July 13, 2017
Tens of Thousands of Machines Still Open to EternalBlue Bug
Weeks after the WannaCry and NotPetya ransomware campaigns emerged and months after Microsoft released a patch for the vulnerability the two pieces of malware used…
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July 12, 2017
Phone Fraud | Social Engineering
How the “Distorted Please” is Taking Advantage of Your Staff You run a tight ship in your call centre. Your agents are highly trained to…
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July 12, 2017
How Google Analyzes the Security and Privacy Behavior of Android Apps
Google has developed a new classification algorithm for mobile apps in the Play store that enables the company to group apps together based on their relative…
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July 12, 2017
China Holds Dozens of Japanese Citizens in Phone Fraud Investigation
The Chinese government has detained several dozen Japanese citizens as part of an investigation into a phone fraud ring that has been targeting elderly victims…
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July 10, 2017
Phone Fraud | Monetary Loss
How a Polite Welsh Lady is Racking up Phone Fraud Losses for Businesses Of the many channels targeted by fraudsters, the call centre is perhaps…
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July 10, 2017
Illinois Legislature Considers First of Its Kind Geolocation Privacy Law
The state of Illinois is about to put into law a bill making it illegal to track a user’s location via their phone without the…
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July 10, 2017
Android Ransomware Threatens to Leak Victim Data
The attacker community is continuing to expand the variety of ransomware strains it creates, including a recent variant that doesn’t encrypt victims’ files but instead…
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July 7, 2017
Makers of ME Doc Software Say They’ve Closed Backdoor Used By NotPetya
The makers of the M.E. Doc software that has been at the center of the NotPetya malware story say they have produced an updated version of…
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July 7, 2017
Google Adds New Anti-Phishing Feature to G Suite
Google is rolling out a new security feature for enterprises customers of its G Suite hosted apps that allows administrators to choose exactly which apps…
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July 6, 2017
Free Wildcard Certificates Coming From Let’s Encrypt
Let’s Encrypt, the certificate authority that provides free digital certificates for site owners, plans to expand its service soon by offering wildcard certificates, as well, beginning in…
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July 6, 2017
New Attack Recovers Satellite Phone Crypto Key in Fraction of a Second
A team of researchers from China has developed a new attack on one of the ciphers used to secure the communications of satellite phones that…
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July 5, 2017
Google Patches Broadpwn Flaw in July Android Update
Google has released its monthly set of Android patches for July, a release that includes fixes for many, many remote-code execution vulnerabilities, the highlight of…
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2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.