In This Section

Welcoming the Conversational Economy | Securing the Voice Channel

In our latest study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses expect to use voice technology in the next year despite significant security fears. Coming together to create a “Conversational Economy,” 28 percent of businesses currently communicate with customers via voice technology including Microsoft’s Cortana and…
July 10, 2017
Phone Fraud | Monetary Loss
How a Polite Welsh Lady is Racking up Phone Fraud Losses for Businesses Of the many channels targeted by fraudsters, the call centre is perhaps…
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July 10, 2017
Illinois Legislature Considers First of Its Kind Geolocation Privacy Law
The state of Illinois is about to put into law a bill making it illegal to track a user’s location via their phone without the…
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July 10, 2017
Android Ransomware Threatens to Leak Victim Data
The attacker community is continuing to expand the variety of ransomware strains it creates, including a recent variant that doesn’t encrypt victims’ files but instead…
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July 7, 2017
Makers of ME Doc Software Say They’ve Closed Backdoor Used By NotPetya
The makers of the M.E. Doc software that has been at the center of the NotPetya malware story say they have produced an updated version of…
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July 7, 2017
Google Adds New Anti-Phishing Feature to G Suite
Google is rolling out a new security feature for enterprises customers of its G Suite hosted apps that allows administrators to choose exactly which apps…
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July 6, 2017
Free Wildcard Certificates Coming From Let’s Encrypt
Let’s Encrypt, the certificate authority that provides free digital certificates for site owners, plans to expand its service soon by offering wildcard certificates, as well, beginning in…
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July 6, 2017
New Attack Recovers Satellite Phone Crypto Key in Fraction of a Second
A team of researchers from China has developed a new attack on one of the ciphers used to secure the communications of satellite phones that…
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July 5, 2017
Google Patches Broadpwn Flaw in July Android Update
Google has released its monthly set of Android patches for July, a release that includes fixes for many, many remote-code execution vulnerabilities, the highlight of…
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July 5, 2017
Ukrainian Police Seize Servers in NotPetya Investigation
UPDATE–Police in Ukraine have confiscated several servers from the software company that develops the M.E. Doc accounting software that is believed to have been an…
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July 5, 2017
Looking Back | Call Center Week
Last week, the 18th annual Call Center Week, arranged by the International Quality and Production Center (IQPC), took place at the Mirage in Las Vegas.…
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July 3, 2017
FTC Throws Support Behind FCC’s Proposed Anti-Robocall Rule
The FTC is supporting the efforts of the FCC to expand the definition of what constitutes and illegal call and make life more difficult for…
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July 3, 2017
NATO: NotPetya Likely the Work of State Attackers
The NotPetya ransomware that hit thousands of computers last week likely was created and launched by state-sponsored attackers, according to a new analysis by security…
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