Pindrop for Amazon Connect | A Balancing Act

Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the information that drives their own…
December 4, 2014
Have you fallen for any of the top consumer phone scams of 2014?
“This is Rachel with cardholder services. It is urgent that you contact us concerning your eligibility to lower your interest rate and payments.” If you’ve…
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November 24, 2014
Cyber Attack Monday: Avoiding Phone Fraud Over the Holiday Season
In retail, next Monday marks “Cyber Monday.” It is the Monday following Thanksgiving weekend, when enthusiastic Black Friday shoppers continue their gift buying spree from…
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November 21, 2014
Nov. 20, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security issued an advisory about a “Misdial Trap” scam and the UK has recently seen an increase in…
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November 20, 2014
Retailers Brace for Black Friday and Holiday Season Phone Fraud
Black Friday is looking particularly black for many retailers this holiday season. Though sales are expected to spike, as shoppers begin preparing for the holidays,…
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November 18, 2014
Misdial Misdeeds: Phone Scam Affecting U.S. Financial Institutions and their customers
Recently, Pindrop Security researchers were alerted to a phone scam targeting a financial institution (learn more). As part of the scam, fraudsters had purchased phone…
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November 17, 2014
Experts Predict a Surge in Fraud During EMV Chip and Pin Transition
Point-of-sale (POS) security breaches, like those at Home Depot and Target, are a major concern for financial institutions. Banks must protect their customers from fraud,…
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November 14, 2014
Nov. 14, 2014 – The Week in Phone Fraud
This week in phone fraud news saw reports of variations in the IRS phone scam. In the UK, tech support phone scams continued to defraud…
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November 13, 2014
Can Businesses Block Robocalls?
The Telephone Consumer Protection Act (TCPA) of 1991 gave the FCC the power to regulate telemarketers’ use of artificial or prerecorded voice messages, now known…
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November 7, 2014
Nov. 6, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security and others discuss the inherent weaknesses in the phone channel and the threat it poses to call…
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November 5, 2014
Social Engineers Demonstrate Tactics at DEF CON 22
Last week, released the results of their DEF CON 22 Social Engineer Capture the Flag (SECTF) competition.   The goal of the contest is to…
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October 31, 2014
Cross Channel, Cross Enterprise Fraud at FS-ISAC EU
As the holiday shopping season looms, retailers are scrambling to ensure that they will not repeat the Target data breach fiasco of 2013. But with…
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October 31, 2014
Oct. 30, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security discusses a new fraud tactic that exploits misdialed calls and the Financial Fraud Action UK (FFA UK)…
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