In This Section

Pindrop® Express | Authentication, Risk, CX and the Enterprise

Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods are tedious and create friction within the overall customer experience, extending call handle time which also impacts operational costs. Additionally, we are moving into an era defined by a conversational economy – which has placed…
July 17, 2017
Phone Fraud | Damaged Trust
How Phone Fraud by Actresses Damages Customer Trust in Businesses Breaches and fraud cost businesses their reputations. If you can’t protect your customers’ data –…
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July 14, 2017
FCC Looking For Call Authentication Systems
The FCC is looking for help in developing a system to authenticate phone calls. Caller ID spoofing has become one of the bigger problems on…
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July 14, 2017
Attackers Compromising Fresh WordPress Installs
Attackers are scanning for new WordPress installations that haven’t been configured yet and compromising them and then using that access to take over entire sites. The…
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July 14, 2017
Three Ways Fraudsters are Taking your Customers’ Money
The call centre is a key customer touch point for your brand, but fraudsters are squeezing more and more cash out of it. Data collected…
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July 13, 2017
Congressmen Seek to Outlaw Cyber Intel Sharing With Russia
A group of House Democrats has introduced a bill that would formalize a policy of the United States not sharing cyber intelligence with Russia. The…
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July 13, 2017
Verizon Says Data Breach Exposure Limited
Verizon has acknowledged that millions of customer records, including phone numbers and account PINs, were exposed in a misconfigured cloud database, but says no one…
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July 13, 2017
Tens of Thousands of Machines Still Open to EternalBlue Bug
Weeks after the WannaCry and NotPetya ransomware campaigns emerged and months after Microsoft released a patch for the vulnerability the two pieces of malware used…
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July 12, 2017
Phone Fraud | Social Engineering
How the “Distorted Please” is Taking Advantage of Your Staff You run a tight ship in your call centre. Your agents are highly trained to…
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July 12, 2017
How Google Analyzes the Security and Privacy Behavior of Android Apps
Google has developed a new classification algorithm for mobile apps in the Play store that enables the company to group apps together based on their relative…
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July 12, 2017
China Holds Dozens of Japanese Citizens in Phone Fraud Investigation
The Chinese government has detained several dozen Japanese citizens as part of an investigation into a phone fraud ring that has been targeting elderly victims…
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July 10, 2017
Phone Fraud | Monetary Loss
How a Polite Welsh Lady is Racking up Phone Fraud Losses for Businesses Of the many channels targeted by fraudsters, the call centre is perhaps…
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July 10, 2017
Illinois Legislature Considers First of Its Kind Geolocation Privacy Law
The state of Illinois is about to put into law a bill making it illegal to track a user’s location via their phone without the…
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Introducing Pindrop® Express – Authenticate without compromise.