In This Section

Voice Aging in the Call Center | Can You Recognize Your Customers?

Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less? And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Pindrop is hosting a three-part webinar series to answer…
July 12, 2017
China Holds Dozens of Japanese Citizens in Phone Fraud Investigation
The Chinese government has detained several dozen Japanese citizens as part of an investigation into a phone fraud ring that has been targeting elderly victims…
Read More →
July 10, 2017
Phone Fraud | Monetary Loss
How a Polite Welsh Lady is Racking up Phone Fraud Losses for Businesses Of the many channels targeted by fraudsters, the call centre is perhaps…
Read More →
July 10, 2017
Illinois Legislature Considers First of Its Kind Geolocation Privacy Law
The state of Illinois is about to put into law a bill making it illegal to track a user’s location via their phone without the…
Read More →
July 10, 2017
Android Ransomware Threatens to Leak Victim Data
The attacker community is continuing to expand the variety of ransomware strains it creates, including a recent variant that doesn’t encrypt victims’ files but instead…
Read More →
July 7, 2017
Makers of ME Doc Software Say They’ve Closed Backdoor Used By NotPetya
The makers of the M.E. Doc software that has been at the center of the NotPetya malware story say they have produced an updated version of…
Read More →
July 7, 2017
Google Adds New Anti-Phishing Feature to G Suite
Google is rolling out a new security feature for enterprises customers of its G Suite hosted apps that allows administrators to choose exactly which apps…
Read More →
July 6, 2017
Free Wildcard Certificates Coming From Let’s Encrypt
Let’s Encrypt, the certificate authority that provides free digital certificates for site owners, plans to expand its service soon by offering wildcard certificates, as well, beginning in…
Read More →
July 6, 2017
New Attack Recovers Satellite Phone Crypto Key in Fraction of a Second
A team of researchers from China has developed a new attack on one of the ciphers used to secure the communications of satellite phones that…
Read More →
July 5, 2017
Google Patches Broadpwn Flaw in July Android Update
Google has released its monthly set of Android patches for July, a release that includes fixes for many, many remote-code execution vulnerabilities, the highlight of…
Read More →
July 5, 2017
Ukrainian Police Seize Servers in NotPetya Investigation
UPDATE–Police in Ukraine have confiscated several servers from the software company that develops the M.E. Doc accounting software that is believed to have been an…
Read More →
July 5, 2017
Looking Back | Call Center Week
Last week, the 18th annual Call Center Week, arranged by the International Quality and Production Center (IQPC), took place at the Mirage in Las Vegas.…
Read More →
July 3, 2017
FTC Throws Support Behind FCC’s Proposed Anti-Robocall Rule
The FTC is supporting the efforts of the FCC to expand the definition of what constitutes and illegal call and make life more difficult for…
Read More →
Forbes highlights Deep Voice™ Biometric Engine