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Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017, call centers have experienced a…
September 12, 2014
September 12, 2014 – The Week in Phone Fraud
This week in phone fraud news includes a report of the top four scams targeting the elderly and research covering call center fraud from Gartner…
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September 9, 2014
Home Depot attack leads to phone channel exploits
Yesterday, Brian Krebs, an investigative reporter/blogger focused on online crime, posted a detailed overview of the Home Depot breach and called out financial institutions for…
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September 5, 2014
September 5, 2014 – The Week in Phone Fraud
This week in phone fraud news saw two state attorneys general warning against phone fraud, along with a report of fraudsters taking advantage of the…
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August 29, 2014
August 29, 2014 – The Week in Phone Fraud
This week in phone fraud saw multiple reports of the “One Ring” scam popping up across the US. Additionally, a Harris survey found that Americans…
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August 22, 2014
Pindrop and Black Hat USA 2014
It’s been a few weeks since the Black Hat conference and Pindrop’s presentation has generated quite a bit of news. The combination of updated fraud…
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August 22, 2014
August 21, 2014 – The Week in Phone Fraud
This week in phone fraud includes reports of the ongoing Microsoft and IRS phone scams, as well as a short feature story on Pindrop Security…
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August 18, 2014
August 14, 2014 – The Week in Phone Fraud
This week in phone fraud includes a Black Hat conference wrap up piece, one would-be fraud victim’s recording of a Microsoft phone scam, and a…
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August 8, 2014
August 8, 2014 – The Week in Phone Fraud
This week in phone fraud includes coverage of the research our team presented yesterday at the Black Hat conference in Las Vegas, in addition to…
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August 1, 2014
August 1, 2014 – The Week in Phone Fraud
This week saw Pindrop Security heavily featured in the news, with a Bloomberg story highlighting the research on phone fraudster techniques that CEO Vijay Balasubramaniyan…
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July 31, 2014
Pindrop Security to Reveal the Lifecycle of a Phone Fraudster at Black Hat Presentation
Presentation highlights full criminal methodology from reconnaissance to takeover ATLANTA – July 31, 2014 – Pindrop Security, the pioneer in phone fraud prevention and call…
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July 25, 2014
July 24, 2014 – The Week in Phone Fraud
This week in phone fraud saw a threat advisory in Arizona and a West African fraudster advisory out of the UK. On Tuesday in Surprise,…
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July 18, 2014
July 18, 2014 – The Week in Phone Fraud
This week in phone fraud news saw a widespread resurgence of the IRS scam across multiple states, including California, Idaho, and Pennsylvania. Additionally, USTelecom, a…
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PSCU and Pindrop Block $1 Million in Fraud in One Month