In This Section

The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…
November 18, 2014
Misdial Misdeeds: Phone Scam Affecting U.S. Financial Institutions and their customers
Recently, Pindrop Security researchers were alerted to a phone scam targeting a financial institution (learn more). As part of the scam, fraudsters had purchased phone…
Read More →
November 17, 2014
Experts Predict a Surge in Fraud During EMV Chip and Pin Transition
Point-of-sale (POS) security breaches, like those at Home Depot and Target, are a major concern for financial institutions. Banks must protect their customers from fraud,…
Read More →
November 14, 2014
Nov. 14, 2014 – The Week in Phone Fraud
This week in phone fraud news saw reports of variations in the IRS phone scam. In the UK, tech support phone scams continued to defraud…
Read More →
November 13, 2014
Can Businesses Block Robocalls?
The Telephone Consumer Protection Act (TCPA) of 1991 gave the FCC the power to regulate telemarketers’ use of artificial or prerecorded voice messages, now known…
Read More →
November 7, 2014
Nov. 6, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security and others discuss the inherent weaknesses in the phone channel and the threat it poses to call…
Read More →
November 5, 2014
Social Engineers Demonstrate Tactics at DEF CON 22
Last week, Social-Engineer.org released the results of their DEF CON 22 Social Engineer Capture the Flag (SECTF) competition.   The goal of the contest is to…
Read More →
October 31, 2014
Cross Channel, Cross Enterprise Fraud at FS-ISAC EU
As the holiday shopping season looms, retailers are scrambling to ensure that they will not repeat the Target data breach fiasco of 2013. But with…
Read More →
October 31, 2014
Oct. 30, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security discusses a new fraud tactic that exploits misdialed calls and the Financial Fraud Action UK (FFA UK)…
Read More →
October 24, 2014
Oct. 24, 2014 – The Week in Phone Fraud
This week in phone fraud news, the Financial Fraud Action UK (FFA UK) warns of the upsurge in two types of phone scams and premium…
Read More →
October 17, 2014
Join Us for Breakfast and a Discussion of Phone Fraud in Canadian Financial Institutions
Much like the rest of the world, Canada is facing rising reports of phone fraud in financial institution call centers.  According to CIO Today, some…
Read More →
October 17, 2014
Oct. 16, 2014 – The Week in Phone Fraud
This week in phone fraud news, the British Bankers’ Association (BBA) launched a fraud awareness campaign and Pindrop Security released a report on the increase…
Read More →
October 14, 2014
Reserve Your Spot to Hear Avivah Litan Discuss Call Center Fraud
Join Gartner VP and Distinguished Analyst, Avivah Litan, Bell Canada Director of Information Security, Vivek Khindria, and Pindrop Security CEO and Co-founder, Vijay Balasubramaniyan, on…
Read More →
2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.