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Voice Aging in the Call Center | Can You Recognize Your Customers?

Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less? And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Pindrop is hosting a three-part webinar series to answer…
December 19, 2014
Dec. 19, 2014 – The Week in Phone Fraud
This week in phone fraud news, Microsoft launches a legal attack on tech support phone scammers and Smart Customer Service offers the three best practices…
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December 12, 2014
Dec. 12, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security partnered with Contact Solutions and IDology and the Atlanta Business Chronicle warns of the top 10 phone…
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December 8, 2014
Why Can’t Call Center Representatives Stop Phone Fraud?
Call Center Representatives (CSRs) often have a bad reputation when it comes to fraud control. Many banks and financial institutions rely on CSRs as a…
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December 5, 2014
Dec. 4, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security named the top 10 phone scams of the year and the Financial Fraud Action UK (FFA UK)…
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December 4, 2014
Have you fallen for any of the top consumer phone scams of 2014?
“This is Rachel with cardholder services. It is urgent that you contact us concerning your eligibility to lower your interest rate and payments.” If you’ve…
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November 24, 2014
Cyber Attack Monday: Avoiding Phone Fraud Over the Holiday Season
In retail, next Monday marks “Cyber Monday.” It is the Monday following Thanksgiving weekend, when enthusiastic Black Friday shoppers continue their gift buying spree from…
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November 21, 2014
Nov. 20, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security issued an advisory about a “Misdial Trap” scam and the UK has recently seen an increase in…
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November 20, 2014
Retailers Brace for Black Friday and Holiday Season Phone Fraud
Black Friday is looking particularly black for many retailers this holiday season. Though sales are expected to spike, as shoppers begin preparing for the holidays,…
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November 18, 2014
Misdial Misdeeds: Phone Scam Affecting U.S. Financial Institutions and their customers
Recently, Pindrop Security researchers were alerted to a phone scam targeting a financial institution (learn more). As part of the scam, fraudsters had purchased phone…
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November 17, 2014
Experts Predict a Surge in Fraud During EMV Chip and Pin Transition
Point-of-sale (POS) security breaches, like those at Home Depot and Target, are a major concern for financial institutions. Banks must protect their customers from fraud,…
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November 14, 2014
Nov. 14, 2014 – The Week in Phone Fraud
This week in phone fraud news saw reports of variations in the IRS phone scam. In the UK, tech support phone scams continued to defraud…
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November 13, 2014
Can Businesses Block Robocalls?
The Telephone Consumer Protection Act (TCPA) of 1991 gave the FCC the power to regulate telemarketers’ use of artificial or prerecorded voice messages, now known…
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Forbes highlights Deep Voice™ Biometric Engine