The Fraudsters’ Holiday: Retail Call Centers Should Brace for Impact

As the holidays approach, shoppers gear up to find the best deals to supplement their wish lists and fraudsters prepare to take advantage of these consumers. It is estimated that  70 percent of Americans, or 164 million people, will shop during Thanksgiving day, Black Friday, and Cyber Monday, aiming to find the best deals, both online and in-store. Sales from…
January 30, 2015
Jan. 30, 2015 – The Week in Phone Fraud
This week in phone fraud, a Peruvian man is sentenced to more than 17 years in prison for running a fraudulent call center, and a…
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January 29, 2015
Five Trends in Phone Fraud for 2015
At Pindrop, we’re always trying to stay one step ahead of the fraudsters. That means not just tracking what they’ve been doing, but also making…
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January 23, 2015
Jan. 23, 2015 – The Week in Phone Fraud
This week in phone fraud, the IRS reports that 3,000 victims have lost $14 million to the IRS phone scam since October 2013 and the…
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January 16, 2015
Jan. 16, 2015 – The Week in Phone Fraud
This week in phone fraud, the FBI reports a spike in fake kidnapping calls and the American Bankers Association asks the FCC to relax robocall…
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January 9, 2015
Jan. 9, 2014 – The Week in Phone Fraud
Jan. 9, 2015 – The Week in Phone Fraud This week in phone fraud, voice biometric security makes a splash at the 2015 Consumer Electronics…
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January 2, 2015
Jan. 2, 2015 – The Week in Phone Fraud
This week in phone fraud news, a new survey finds that young adults are more likely to fall for vishing scams than their parents and…
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December 26, 2014
Dec. 26, 2014 – The Week in Phone Fraud
Dec. 26, 2014 – This week in phone fraud news, the BBC reveals the details behind a fake call center operation targeting Booking.com customers and IT…
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December 19, 2014
Dec. 19, 2014 – The Week in Phone Fraud
This week in phone fraud news, Microsoft launches a legal attack on tech support phone scammers and Smart Customer Service offers the three best practices…
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December 12, 2014
Dec. 12, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security partnered with Contact Solutions and IDology and the Atlanta Business Chronicle warns of the top 10 phone…
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December 8, 2014
Why Can’t Call Center Representatives Stop Phone Fraud?
Call Center Representatives (CSRs) often have a bad reputation when it comes to fraud control. Many banks and financial institutions rely on CSRs as a…
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December 5, 2014
Dec. 4, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security named the top 10 phone scams of the year and the Financial Fraud Action UK (FFA UK)…
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December 4, 2014
Have you fallen for any of the top consumer phone scams of 2014?
“This is Rachel with cardholder services. It is urgent that you contact us concerning your eligibility to lower your interest rate and payments.” If you’ve…
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