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Pindrop® Express | Authentication, Risk, CX and the Enterprise

Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods are tedious and create friction within the overall customer experience, extending call handle time which also impacts operational costs. Additionally, we are moving into an era defined by a conversational economy – which has placed…
March 5, 2015
Are Anti-Fraud Measures Putting Taxpayers at Risk?
It’s tax season, and that means tax scams are in full swing. Earlier this week, we wrote about the latest incarnations of the IRS phone…
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March 4, 2015
Did the IRS Leave You a Voicemail?
As tax season begins, the IRS Phone Scam observed in years past, is surging. Aggressive phone calls by criminals impersonating IRS agents remain a serious…
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March 3, 2015
Cybersecurity Trends in Government at SINET ITSEF
Earlier this year, the IRS made the news when it announced that it expected nearly half of the calls it gets this tax season to…
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March 2, 2015
Meet Pindrop at March Info Sec Events
At Pindrop, we’re working hard to get the word out about phone fraud in the call center and how we can help you fight back.…
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February 27, 2015
Feb 27, 2015 – The Week in Phone Fraud
This week in phone fraud, Healthcare.gov provides an opportunity for phone fraudsters and Atlanta is named a hub for cybersecurity. On Monday, Hacksurfer issued a…
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February 26, 2015
The Story Behind Swatting
“The exploits are anywhere you give your money. Those are the holes. Anyone you give your money, anyone who has your phone number, anyone who…
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February 24, 2015
How the Pindrop Phoneypot Can Help Stop Robocalls at CFCA – FIINA
Robocalling and other malicious calling campaigns continue to plague the telecommunications industry. The FTC received nearly two million complaints about robocalls in 2014, accounting for…
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February 20, 2015
Feb 20, 2015 – The Week in Phone Fraud
This week in phone fraud, Pindrop raised $35M in funding and the FBI arrested their most wanted telephony cybercriminal. On Thursday, Pindrop announced a $35…
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February 19, 2015
Pindrop growing
It has been another year of record revenue growth with us signing on several of the largest banks, brokerages and retailers in the US. What…
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February 18, 2015
SiriusXM Radio Files Misdial Trap Complaint
Last week, SiriusXM Radio filed a trademark complaint against the “John Does” using phone number 1-800-593-7474. SiriusXM operates a customer service line at 1-888-593-7474 (1-888-539-SIRIUS),…
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February 17, 2015
Pindrop on Protecting the Call Center at BAI Payments
Call centers are under attack. The problem is significant – Pindrop Security research shows that financial service call centers lose $0.57 to fraud on every…
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February 13, 2015
Feb 13, 2015 – The Week in Phone Fraud
This week in phone fraud, police fight swatting attacks and Pindrop presents its large-scale telephony honeypot. On Monday, the BBC reported on the arrest of…
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Introducing Pindrop® Express – Authenticate without compromise.