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Microsoft’s Acquisition of Nuance – Implications for the Voice Authentication and Security Industry

Microsoft’s entry into voice biometrics with the acquisition of Nuance seems to support our ongoing position that voice is the future for both business and consumer applications. Although Microsoft’s vision is to materially expand in the healthcare vertical, Pindrop continues to focus across verticals that are serviced by contact centers as well as connected devices by offering a robust authentication…
May 6, 2019
Authentication Myths | Keeping the Bad Guys Out
Sorry folks, authentication solutions won’t keep all the bad guys out. Authentication solutions allow the good guys to be identified – but that doesn’t mean…
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May 1, 2019
Authentication Myths | The Truth About Voice Biometrics
Voice biometrics create an impenetrable obstacle for fraudsters. Fact or fiction? The answer to this may seem obvious – fiction. However, claims like voice biometrics…
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April 26, 2019
How A Top 10 Stock Brokerage Reduced Average Call Handle Time
Did you know $14 billion is lost annually to phone fraud? Making the call center a common target to fraudsters, as most enterprises’s weakest link.…
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April 26, 2019
Authentication Myths | Do You Know What You’re Dealing With?
Today, a battle wages between what is fake and what is real. This warfare has extended into our day-to-day use of technology as we begin…
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March 25, 2019
The Madness of March | Will Your Authentication Solution Stand Up?
Each year in the spring, the NCAA holds a basketball tournament which is divided into brackets, and ultimately brings together two teams to compete in…
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March 8, 2019
Natural Communication | The Latest Consumer Interface
From the first computers, which quickly made their way to being a major force of communication, to the advent of smartphones, consumers have always been…
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February 13, 2019
Voice | A Password Close To Your Heart
Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which…
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December 17, 2018
Retails’ Nightmare Before Christmas
With the stresses of Black Friday and Cyber Monday shopping behind us, the holiday shopping season of 2018 has almost come to a close. However,…
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October 17, 2018
Privacy and Permissions | Google+
With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear…
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October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released…
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August 29, 2018
A [Female] Voice of Concern
The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75%…
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August 27, 2018
Voice Security Predictions in the Age of IoT
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