Welcoming Voice Comes With Hurdles | Technological and Generational

As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are many hurdles that exist along this road, many related to the technology itself, including: Computational resources The right infrastructure needed to support these resources The promise of 5G providing a breakthrough in edge computing Privacy…
February 28, 2018
Authenticating Customers & Identifying Fraudsters
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The world is becoming increasingly intertwined with technology, creating challenges within call centre authentication…
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February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the…
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February 16, 2018
Voice Aging in the Call Center | Can You Recognize Your Customers?
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once…
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January 30, 2018
Effortless Engagements in the Call Center
Eating healthier, exercising more, managing money better — these common New Year’s resolutions top the list for most of us, right? Similarly, while key performance…
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January 25, 2018
Introducing Groundbreaking Pindrop® Passport: Deep Voice™ Biometrics, Toneprinting™ Technology, and Phoneprinting™ Technology
Today’s Authentication Challenges Enterprises’ reliance on knowledge based authentication questions (KBAs), stand-alone voice biometrics, and other legacy authentication solutions have compromised customer experience by extending…
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January 10, 2018
Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice
Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass…
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December 27, 2017
Fraud and Chargebacks Pose a Serious Threat to Holiday Profits
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an…
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November 22, 2017
The Fraudsters’ Holiday: Retail Call Centers Should Brace for Impact
As the holidays approach, shoppers gear up to find the best deals to supplement their wish lists and fraudsters prepare to take advantage of these…
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November 22, 2017
Call Center Fraud Vectors & Fraudsters Defeated | Recap
Following Call Center Fraud Vectors & Fraudsters: Analyzed, Pindrop’s Director of Fraud Prevention and Strategy, Shawn Hall, hosted a webinar explaining the methods used to…
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October 31, 2017
Data Breaches: The Death Knell of KBA
In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private…
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October 25, 2017
Call Center Fraud Vectors & Fraudsters Analyzed Revisited
Pindrop® Labs has analyzed hundreds of millions of calls, collecting data from the top eight U.S. banks, top five insurers, and additional enterprise call centers.…
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In a race of information vs. misinformation, what will deep fakes and data breaches look like? Register for our webinar to learn how to defend against these types of threats