Pindrop for Amazon Connect | A Balancing Act

Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the information that drives their own…
April 30, 2018
Pindrop for Amazon Connect | Averting Fraudsters and Improving CX
Fraudsters know the call center is not as well-defended as other potential avenues in most enterprises. As network and endpoint security technology has evolved over…
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April 5, 2018
RSA | Security, Voice, and the Anatomy of Fraud
Known as a venue for exchanging ideas, networking, and learning about the latest security trends, the RSA Conference will take place from April 16 – 19 in…
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March 21, 2018
Synthetic Voice |​​ Fraudsters Have Your Data — And Your Voice​
We have reached peak data breach — the number of data breaches and the sensitivity of the information exposed is massive and growing. Unprecedented amounts…
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March 14, 2018
Voice Bio, Deep Neural Networks, and the Search for a Seamless Customer Experience
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have…
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February 28, 2018
Authenticating Customers & Identifying Fraudsters
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The world is becoming increasingly intertwined with technology, creating challenges within call centre authentication…
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February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the…
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February 16, 2018
Voice Aging in the Call Center | Can You Recognize Your Customers?
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once…
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January 30, 2018
Effortless Engagements in the Call Center
Eating healthier, exercising more, managing money better — these common New Year’s resolutions top the list for most of us, right? Similarly, while key performance…
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January 25, 2018
Introducing Groundbreaking Pindrop® Passport: Deep Voice™ Biometrics, Toneprinting™ Technology, and Phoneprinting™ Technology
Today’s Authentication Challenges Enterprises’ reliance on knowledge based authentication questions (KBAs), stand-alone voice biometrics, and other legacy authentication solutions have compromised customer experience by extending…
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January 10, 2018
Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice
Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass…
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December 27, 2017
Fraud and Chargebacks Pose a Serious Threat to Holiday Profits
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an…
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