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The Psychology of Fraud: I want to believe

On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from Australia claiming to be a long lost brother. Since her father had recently passed away, a new familial connection can seem like a very pleasant prospect. The moment I heard this, my disbelief began immediately.…
December 3, 2019
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are…
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December 3, 2019
Voice Intelligence | Where Voice, and Fraudsters, Are Headed
We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method…
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November 21, 2019
Learning to Think Like a Fraudster | The Fraud Bible
Have you ever wondered where – and how – fraudsters learn how to do what they do best? A new publication, The Fraud Bible, is…
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November 21, 2019
A Fraudster’s Holiday | Contact Center Fraud in Retail
With the impending stresses of Black Friday, Cyber Monday, and other holiday shopping activities on the horizon, it is easy to forget to consider that…
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November 20, 2019
Connect with Pindrop @ re:Invent
Pindrop will be in Las Vegas attending re:Invent 2019 from Dec 2nd-Dec 5th.  As an official AWS Technology Partner, Pindrop is the industry-leading provider of…
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October 29, 2019
Up Next | ICX Atlanta
Fraudulent calls within the contact center have grown by 350% – in only five years. Starting with data collection and validation, fraudsters go through many…
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October 15, 2019
ICX Card Issuer Summit Report Out – October 2019 Chicago IL
On October 1st, a group of leading professionals from the credit card issuing industry gathered at Chicago’s Fairmont hotel to participate in a full day…
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July 26, 2019
Trends in Insurance | How Can We Prevent Fraud?
Across the board, insurers found they were experiencing a huge uptick in fraud. As insurers (and other enterprises across industries) invest in technology to prevent…
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July 9, 2019
The Story of a Top 10 Insurance Company
In the insurance industry, many insurers run into problems with data privacy and account takeover. Fraudsters often target independent accounts from insurance agents, because that…
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June 26, 2019
AI | Infant Technology in Training
The promise of artificial intelligence is too attractive to ignore. Ideas range from discerning trends we are currently unable to see and optimizing decision making…
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May 31, 2019
Deepfakes | What You Need To Know
Let’s start off with something simple: what is a deepfake? Deepfakes can include anything from audio to video content that appear to look and sound…
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May 29, 2019
Authentication Myths | Reaching Critical Mass – Quick & Easy
Reaching critical mass for enrollment can be defined as having enrolled a large portion of your customer base to justify the purchase price of the…
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