Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year isn’t helping. Pindrop’s data shows…
April 30, 2020
PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
This is the original report updated on July 15th 2020 to include data and insights from the second phase of COVID-19.   The initial report…
Read More →
April 28, 2020
The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges
Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers…
Read More →
April 27, 2020
Multifactor Authentication is Imperative
Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more…
Read More →
April 22, 2020
4 Tips for Optimizing Your Remote Workforce
The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions…
Read More →
April 13, 2020
In Case You Missed It: Social Engineering
Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers…
Read More →
April 13, 2020
Don’t Miss Our Next Webinar: Fraud in the IVR
This week, Thursday, April 16, join Sales Engineers, Darren Baldwin and Shawn Hall for an in-depth discussion on how and why criminals are assaulting your…
Read More →
April 9, 2020
How to: Optimize Enrollment for Enhanced Authentication Right Now
Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. The optimization of enrollment processes…
Read More →
April 8, 2020
COVID-19: Make Sure You’re Protected from Opportunistic Fraudsters
Many are experiencing feelings of uncertainty and fear around the COVID-19 outbreak. Unfortunately, these moments of chaos are the ones fraudsters thrive in most, taking…
Read More →
March 30, 2020
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. But countries and critical businesses such as those…
Read More →
March 4, 2020
Who is Pindrop?
Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops…
Read More →
March 3, 2020
2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry
Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled…
Read More →
February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often when thinking about customer experience most of the thought is dedicated to the online experience,…
Read More →