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The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…
June 23, 2017
Flaws in MatrixSSL Leave IoT Devices Open to Attack
Researchers have discovered several flaws in the MatrixSSL TLS stack used in IoT devices, two of which could let an attacker execute arbitrary code on…
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June 22, 2017
FCC Proposes Massive $120M Fine in Robocall Scheme
The FCC has proposed a $120 million fine for a Florida man who the commission alleges made nearly 100 million illegal robocalls in a three-month period,…
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June 22, 2017
WannaCry Still Causing Trouble a Month On
More than a month after the WannaCry ransomware began making its way through networks around the world, the worm still is causing serious trouble in…
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June 22, 2017
Lawsuit Filed After Personal Data of Nearly 200 Million Voters Exposed
By Jonah Berg-Ganzarain A few days after the personal data of nearly 200 million registered American voters was accidently exposed online due to an “improperly configured…
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June 21, 2017
Microsoft Makes Edge Bug Bounty Permanent
Microsoft is making the bug bounty for its Edge browser a permanent program, a significant change to the way the company incentivizes researchers to find…
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June 21, 2017
Malvertising Campaign Tied to Ransomware Attack on UK Universities
The mobile ransomware infections that hit a number of universities in the U.K. recently have been traced back to a malvertising network and the Astrum exploit…
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June 21, 2017
Looking Forward | Call Center Week
Delivered by the International Quality and Production Center (IQPC), the 18th annual Call Center Week will be taking place from June 26-30th this year in…
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June 20, 2017
South Korean ISP Nayana Pays $1M Ransom to Decrypt Servers
An ISP in South Korea that was hit with a deep ransomware infection in recent days has agreed to pay more than $1 million to…
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June 20, 2017
EU Parliament Seeks Ban on Crypto Backdoors
The European Parliament is considering a draft proposal that would effectively prohibit the introduction of backdoors in encryption systems and other kinds of interference with confidential…
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June 19, 2017
California Lawmaker Seeks to Restore Broadband Privacy Rule
Three months after Congress voted to repeal some privacy protections that prevented ISPs from sharing customers’ browsing history and other sensitive data without consent, a…
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June 19, 2017
Europol Hits Group Allegedly Selling Security Evasion Tools
Europol has arrested six people as part of a wide-scale operation to crack down on cybercriminals who sell tools such as crypters and anti-AV that…
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June 16, 2017
Email Compromise Campaign Hits Hundreds of Companies
A large-scale, long-term business email compromise campaign has been targeting large industrial companies, including those in the energy, metals, and power sectors. The campaign has…
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