Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice

Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass data breaches and a rise in card-not-present fraud during the holiday season. We’re looking back to our top four posts from 2017. Call Center Criminals Unmasked | Real Life Fraudsters & Audio Recordings Fraudsters in…
June 21, 2017
Looking Forward | Call Center Week
Delivered by the International Quality and Production Center (IQPC), the 18th annual Call Center Week will be taking place from June 26-30th this year in…
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June 20, 2017
South Korean ISP Nayana Pays $1M Ransom to Decrypt Servers
An ISP in South Korea that was hit with a deep ransomware infection in recent days has agreed to pay more than $1 million to…
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June 20, 2017
EU Parliament Seeks Ban on Crypto Backdoors
The European Parliament is considering a draft proposal that would effectively prohibit the introduction of backdoors in encryption systems and other kinds of interference with confidential…
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June 19, 2017
California Lawmaker Seeks to Restore Broadband Privacy Rule
Three months after Congress voted to repeal some privacy protections that prevented ISPs from sharing customers’ browsing history and other sensitive data without consent, a…
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June 19, 2017
Europol Hits Group Allegedly Selling Security Evasion Tools
Europol has arrested six people as part of a wide-scale operation to crack down on cybercriminals who sell tools such as crypters and anti-AV that…
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June 16, 2017
Email Compromise Campaign Hits Hundreds of Companies
A large-scale, long-term business email compromise campaign has been targeting large industrial companies, including those in the energy, metals, and power sectors. The campaign has…
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June 16, 2017
New IRS Phone Scam Tied to Prepaid Debit Cards
Although tax season has been over for two months now, phone scammers are continuing to target victims with a new version of the venerable IRS…
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June 15, 2017
Study Finds Concerning Flaws in VoLTE Platforms
In recent years as VoLTE (Voice over LTE) services have grown more popular and the nation’s four largest cellular networks have adopted it, security concerns have…
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June 15, 2017
Democrats Ask FCC to Dump Ringless Voicemails
A group of Democrats is asking the FCC to prevent robocalls telemarketers and political candidates from being able to use ringless voicemails to deliver their…
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June 14, 2017
FBI Seeks $21M to Counter Encryption
The FBI is asking for more than $20 million in the 2018 fiscal year budget to counter what the bureau sees as the threat of…
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June 14, 2017
DHS Points Finger at North Korea for Long Cyberattack Campaign
The United States government has issued a warning about an ongoing series of DDoS attacks and other cyber operations that it says began in 2009,…
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June 13, 2017
Microsoft Releases Patches for Older Versions of Windows, Warns of Nation-State Attacks
Microsoft has taken the unusual step of issuing patches for a number of security vulnerabilities in older versions of Windows that the company says are “at heightened…
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