In This Section

The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…
July 5, 2017
Ukrainian Police Seize Servers in NotPetya Investigation
UPDATE–Police in Ukraine have confiscated several servers from the software company that develops the M.E. Doc accounting software that is believed to have been an…
Read More →
July 5, 2017
Looking Back | Call Center Week
Last week, the 18th annual Call Center Week, arranged by the International Quality and Production Center (IQPC), took place at the Mirage in Las Vegas.…
Read More →
July 3, 2017
FTC Throws Support Behind FCC’s Proposed Anti-Robocall Rule
The FTC is supporting the efforts of the FCC to expand the definition of what constitutes and illegal call and make life more difficult for…
Read More →
July 3, 2017
NATO: NotPetya Likely the Work of State Attackers
The NotPetya ransomware that hit thousands of computers last week likely was created and launched by state-sponsored attackers, according to a new analysis by security…
Read More →
June 30, 2017
New Windows 10 Feature Aims to Halt Ransomware
Microsoft is aiming to change the success rate of ransomware with a new security feature in Windows 10 that will define a set of folders that…
Read More →
June 28, 2017
UK Arrests Four in Tech Support Phone Scam
Police in the U.K. have arrested four people in connection with a fake tech support scam in which callers passed themselves off as representatives of…
Read More →
June 28, 2017
Petya-Derived Ransomware Is Acting Like Shamoon
UPDATE–Security researchers are continuing to delve into the details of the latest ransomware outbreak, and have found that the ExPetr ransomware has a number of…
Read More →
June 28, 2017
The GDPR | How It Affects Your Organization
The General Data Protection Regulation (GDPR) is a legal framework for the handling of personal data of individuals based in the European Union (EU), regardless…
Read More →
June 27, 2017
Petya-Like Ransomware Hits Companies Across Europe
A fast-moving ransomware attack has hit a number of companies in several European countries and the United States, the second such widespread ransomware outbreak in…
Read More →
June 26, 2017
FCC Ringless Voicemail Petition Is Dead
A company seeking to exempt ringless voicemails from rules that govern the use of robocalls has withdrawn the petition it submitted to the FCC. A…
Read More →
June 26, 2017
Anthem Settles Data Breach Suit for $115 Million
Anthem Inc., the victim of one of the more extensive data breaches in U.S. history, has agreed to pay a settlement of $115 million to consumers…
Read More →
June 23, 2017
Tech Support, Email Fraud Schemes Top FBI Internet Crime List
Fraudsters are continuing to have quite a bit of success with business email compromise scams. Last year, companies in the United States lost more than…
Read More →
2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.