February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
Alex Howard has been writing and thinking about technology and open data issues for more than a decade, having worked at O’Reilly Radar, the Huffington Post, and now at the Sunlight Foundation. In this episode of the podcast, Dennis Fisher talks with Alex about the ways in which technology coverage has shifted, the advent of open data and how governments and enterprises are sharing more information, and what he’s working on at the Sunlight Foundation. You can find Alex on Twitter @digiphile.
Music by Chris Gonsalves and Ken Montigny.