October 30 – The Week in Phone Fraud

TWIPF2 This week in phone fraud, scammers target TalkTalk customers after hack and a phone fraudster is on the run in Edinburgh

This week, stories have begun to emerge of scams targeting victims of the Talk Talk data breach. Criminals impersonate TalkTalk employees, advising customers how to secure their account. However, in the process, the scammers are collecting personal details to use for identity theft.

On Saturday, Edinburgh Police reported that a wanted phone fraudster was on the loose in the city. Police had raided a call center being used by an organized crime group for elaborate vishing scams. 11 scammers were arrested, but Glasgow man Feezan Hameed Choudhary managed to evade capture.


CIO : Genesys Opens Marketplace for World-Class Customer Experience Solutions – With an ecosystem of more than 500 partners and systems integrators, Genesys is making it easier for customers to find answers to their business needs and easier for partners to collaborate with customers and market their solutions.

Edinburgh News: Ringleader of £100m fraud gang on run in Capital – Last year, the gang was cold-calling victims, telling them to ring back the number listed on their bank cards, while criminals stayed on the line. After operators worked with police to frustrate the scammers, the fraudsters “evolved” to use an app which disguises numbers.

The Washington Post: Here’s the best new reason to report annoying robocalls and telemarketers – Every day, federal regulators get hundreds of consumer complaints about unwanted robocalls and telemarketing calls. Now, to better crack down on these advertisers, the Federal Communications Commission says it’s going to publish the details of those complaints.

IT World Canada: Why I hung up the phone when ‘CSIS’ was calling – There’s a phone scam trying to convince unsuspecting people that Canada’s spy agency has discovered their computers are being used to pump out spam. The goal: Get victims to give remote access to their computers.

Juneau Empire: Alaskans targeted by phone banking fraud – A phishing phone scam where attackers will state the are calling from a local bank branch or even claim to be Mastercard employees. They would trick people into divulging credit info and corresponding PINs.

WFLA: Duke Energy warns customers of phone scams – Duke Energy is putting out a warning to it’s customers after an increased number of phone scams. More than 500 customers this month have said someone claiming to be from Duke has called asking them to pay their bills over the phone.

CNN: Face facts about Internet security – The CIA director did nothing wrong. He didn’t choose a lousy password. He didn’t leave a copy of it lying around. He didn’t even send it in e-mail to the wrong person. The security failure, according to this account, was entirely with Verizon and AOL.

The Guardian: TalkTalk cyber-attack: customer got scam call nearly a day before – “For me, they slowed my internet down – which I imagine could be a denial-of-service attack or something – then phoned pretending to be TalkTalk support, who were being proactive in helping their customers.

Mississippi Business Journal: Farcing can be silent, but deadly — Social media increasingly being used for scam that involves identity theft – Farcing works by someone calling and making you think you know them by repeating info about where you went to high school or a previous job to get more information that can be used to steal your identity and\or hack into your personal financial data.

Express: TalkTalk hack: Now other fraudsters are targeting TalkTalk victims details – “They’ll look at the TalkTalk scam and go ‘right, lets get a good vishing campaign, where they ring the people and pretend to be from TalkTalk, advising how to secure their account and so enabling them to actually steal details that way.”

US News &World Report: How to Guard Against Common Scams That Target Seniors – Experts advise never doing business with someone who calls you out of the blue. Instead, have a practiced “no” script, such as “I don’t buy products over the phone.” If you think the offer is legitimate, ask the person to put it in writing and mail it to you.

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