January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
This week in Phone Fraud news saw coverage around an emerging Fake Windows Support Scam, in which Fraudsters targeted a wide swath of the population, including in multiple instances, the elderly Swedish community.
On Monday Gregg Keizer of Computerworld first reported that Microsoft was aware of the issue and that there were no signs of it slowing down, and that Fraudsters were in fact, growing bolder.
On Tuesday, Swedish publication The Local covered the scam, highlighting one Windows Support Fraudster targeted a71-year old retired schoolteacher, and how she was almost swindled out her pension fund by the fraudulent tactics.
On Thursday, Infopackets journalist Brandon Dimmel had picked up the story. Brandon pointed out that scammers point to harmless or low-level log errors on the users’ PC via the Windows Event Viewer tool in an effort to convince the victim that their computer is in infected. Scammers then ask for money in exchange for a solution which can involve a one-time “fix” or a fake security software subscription.
Full Breakdown of This Week’s Phone Fraud News
Herald: Phone fraud man lashed out at garda – May 8, 2014
The Daily Times: The Daily Times’ phone number used as part of phishing scam – May 8, 2014
InfoPackets: Microsoft: ‘Windows Support’ Phone Scams on the Rise – May 7, 2014
WNEM Michigan: Utility company warns of phone scam – May 7, 2014
The Local: Swedes targeted in new ‘Microsoft’ phone scam – May 6, 2014
The Torquay Herald Express: Elderly in Torbay ‘getting wise’ to new phone scam fraud – May 6, 2014
Nashoba Publishing: Online and phone scams ever-present and changing – May 5, 2014
Computerworld: Aggressive, persistent Windows tech support scammers continue to stalk consumers – May 5, 2014