January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
Several of the Pindrop team spent the first part of this week at the FS-ISAC conference in Leesburg, VA. FS-ISAC (Financial Services – Information Sharing and Analysis Center) holds two summits a year, gathering the people responsible for running information security at the country’s largest financial institutions. It’s typically at an upscale resort that combines comfort and views with a bit of remoteness – mixing and meeting both formerly and informally is strongly encouraged by the setting and the full agenda.
It’s not a technical conference. While many of the participants are security practitioners and more than capable technically, the topics focus on strategy and long-term trends and planning.
These are what I observed as the “hottest” topics, both in the sessions and out:
For Pindrop, we’re seeing more understanding of what we do. We’re also seeing more awareness of phone fraud issues within banks, as evidenced by the number of new projects across these large institutions. FI’s are looking to keep social engineers and ID thieves out of the call center in order to reduce losses and reduce call time expense. They also want to make it easier and more secure to authenticate customers. And they want to detect niche attacks like telco traffic pumping and call forwarding.
That’s good news for us. It reinforces that we’ve been focusing on the right things. Of course, it’s also a challenge – can we do even more and can we do it even better? Challenge accepted.
One more thing. One of the reasons these events are so successful is the great team at FS-ISAC. Great logistics and execution, great schedule adherence, highly responsive and just generally excellent hosts, connecting people on a one-on-one basis for the entire event.