May 22, 2020
Consumer experience and biometrics are at a crossroad as consumers…
In this week’s Pindrop Pulse webinar, Darren and Shawn discuss IVR assault and present recommendations on how you can address it and protect your entire call center. IVR fraud rates are nearly equal to live agent phone fraud; with rapid changes occurring globally concerning how and where we work, fraud professionals should consider the ways in which they are being targeted and if they are protected, even with their workforce taking and reviewing calls from home. IVR attackers test and mine for account numbers, reset pin numbers, take over accounts, request new cards, and phish for customer data without ever touching an agent. These activities drive up fraud losses.
Call center fraud and operations professionals will find this Pulse installment particularly of interest as Darren and Shawn discuss:
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About Pindrop Pulse
Pindrop Pulse is the new source for the information you need to please your customers, reduce fraud, and optimize spend. Pindrop Pulse gathers industry experts to discuss and address the latest topics in voice fraud and authentication, providing insight, analyses, and tools to bridge the gap between market trends and your business.