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December 18 – The Week in Phone Fraud

TWIPF2 This week in phone fraud, the anatomy of a phone fraud scam and a new report on call center fraud.

On Thursday, On The Wire reported on a bank impersonation phone scam. Fraudsters pose as fraud investigators from a the victim’s bank, asking them to transfer money to a “safe” account. The criminals spoof the bank’s phone number for added credibility.

On Monday, CU Insight reported highlights from Idology’s 2015 Fraud Report. According to the report,organizations reporting suspected call center fraud attempts has risem dramatically – from 2% in 2014 to 13% in 2015. The report also suggests that the recent EMV transition will increase call center and online fraud.


On the Wire: On the Wire Podcast: Jessy Irwin a> – In the premiere episode of the On the Wire podcast, Dennis Fisher talks with Jessy Irwin of 1Password about the state of authentication on the Internet, why it’s so difficult to use passwords securely and whether passwords will ever go away completely.

On the Wire: Welcome to On The Wire a> – With the launch of On the Wire, we aim to provide that information in a simple, easy to understand way that hopefully will give readers the right kind of data and tools they need to understand the threat environment they face.

Money: The 10 Biggest Scams of 2015 – Then again, the best defense against scams is to know the signs. Most scams on the BBB’s list happened over the phone and involved asking consumers to pay for something they shouldn’t, such as winning a sweepstakes.

On the Wire: Anatomy of a Phone Fraud Scam – When Nargess Sadjady answered the phone at her home in London one early evening in August, the man on the other end gave her some disquieting news: There were some suspicious online purchases on her account.

Prescott Valley Tribune: Man gets stuck with $2,600 in phone charges – I just got scammed, the man said last week after he returned the phone call that came through on a number he didn’t recognize. “I called the number. That was a big mistake,” he said. Kent got hit for nearly $2,600 in international charges just for dialing the number.

Bankless Times: Pindrop can tell you who is really on the phone – “It is our mission to figure out who is really on the phone.” Pindrop works with enterprise call centers to identify both fraudsters and legitimate clients, with the goal of eliminating the former and improving the latter’s experience.

CBC News: Phone-a-fraud: What happens when you call out a scammer – The message claimed to be from a CRA officer who said the woman was “under federal investigation because of the misconduct and suspicious activities found in the audit report. If I don’t hear from you, we’ll have to issue an arrest warrant and get you arrested.””

Consumerist: More Than 500,000 People Ask CenturyLink To Help End Robocalls – Though the FCC has said that landline operators can offer robocall-blocking technology, many of them have chosen to not do so. A petition to CenturyLink hopes to drive home how fed-up consumers are with these unwanted interruptions.

AZ Central: New phone scam targets previous fraud victims – It is not unusual for scammers to trade a victim’s contact information with other scammers, said Mia Garcia, a Brnovich spokeswoman. When you get scammed once, it’s very likely that more telemarketers will continue to call and try to do it again, she said.

Palm Beach Post: Caller claims to be from ISIS – Police in Massachusettes are warning about a disturbing phone scam. Police say the caller claims to be from ISIS and threatens the person who answers. The caller is extremely hostile and threatened to burn someone’s house down.

Virtual Strategy Magazine: Gigamon Adds Multiple Security Vendors to its Ecosystem Partner Program – Teaming with Gigamon creates a substantive win-win for our customers, said Balasubramaniyan. “By incorporating traffic and data from Pindrop call center anti-fraud and authentication solutions, our customers gain visibility into their environment.”

CU Insight: Fraud attempts on the rise: Call center fraud intensifies – With the convenience of smart devices being able to access personal accounts, security is becoming more of a priority. Another development is the rise in organizations reporting suspected call center fraud attempts – from 2% in 2014 to 15% in 2015. The IRS could soon call you about debt collection, and it’s not a scam – When the IRS officials issue warnings about phone scams, they always say the same thing: The IRS will never call you to demand payment. That could change, according to legislators concerned about a little surprise tucked into a recently signed federal bill.

PSCU and Pindrop Block $1 Million in Fraud in One Month