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PINDROP BLOG

Category: Q&A

January 17, 2020
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We see customer experience as the next revenue battleground. By the year 2020, customer experience will overtake price and product as the key brand differentiator.  By 2022, digital businesses with great…
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January 17, 2020
Answering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and services anytime/anywhere through a plethora of devices, and platforms that allow people to engage directly with businesses and other consumers. Businesses already participate in the conversational economy when they immediately…
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February 13, 2019
Voice | A Password Close To Your Heart
Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which quickly made their way to being a major force of communication, whether that was through the first emails or internet searches. Bound to the hardwired interface in computers was typing…
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July 13, 2016
Q&A: Donato Ferrante on the Ransomware Simulator
There are few threats that are as commanding as much attention right now as ransomware is. It infects thousands of PCs every day, generates millions of dollars for the attackers behind the campaigns, and there’s not clear solution to the problem on the horizon. To help enterprises understand the threat, researchers at NCC Group built…
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December 21, 2015
An Interview With Trae McAbee: On the Front Lines of the Fraud Fight
Trae McAbee has been deeply entrenched in the fight against fraud and cybercrime for more than 10 years. As a former special agent in the United States Secret Service, he worked on electronic crimes, data breach investigations, money laundering, and cyber crime. McAbee is now an independent consultant. He spoke with Dennis Fisher about the…
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