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PINDROP BLOG

Category: Pindrop

November 10, 2016
Pindrop’s Phoneprinting Technology Addresses the $400 Million Fraud Problem
Analysts at Aite Group have identified five key security and service steps that legacy solutions are failing to perform. These are the features that are keeping Caller ID, KBA, and voice biometrics from being viable anti-fraud and authentication solutions for the contact center. With 61% of account takeovers traced back to the contact center, this…
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October 26, 2016
Gartner Review & Recommendations: 3 Key Call Center Questions Answered
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made…
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October 11, 2016
Phoneprinting at Lloyds Banking Group
Pindrop’s patented technology, Phoneprinting™, analyzes 147 different factors in the audio of a phone call in order to create a unique signature that allows contact centers to authenticate callers and detect fraud. To create a phoneprint, Pindrop examines the  call audio and breaks it down by to it’s most subtle characteristics. This allows a fraud…
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September 28, 2016
The Need for Multiple Layers of Security in the Contact Center
The wealth of information housed by contact centers can be leveraged by fraudsters for data mining and cross-channel attacks. In an effort to prevent phone fraud, many businesses implement authentication methods; however, most fail to administer the authentication required to provide a layered defense system. As social engineering and fraud technologies have become more advanced,…
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September 15, 2016
The Top 10 Takeaways from Tuesday’s Webinar
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an accurate evaluation of the most effective technology solutions to protect against fraud. On Tuesday, Aite’s Senior Analyst, Shirley…
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June 3, 2016
June 3– This week in phone fraud
This week in phone fraud, Pindrop’s CEO discusses voice authentication and Chinese and Taiwanese fraudsters arrested in Turkey. This week, Financial Times met with Pindrop CEO, Vijay Balasubramaniyan, to discuss the future of voice authentication. Voice is an “extremely rich” and quick way of authenticating someone’s identity. GB Times reported after an over 70 Chinese…
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June 2, 2016
How Call Center Fraud Compares Across the Pond
The UK sees more than 2x the amount of  call center fraud than the US The UK is no stranger to phone fraud in financial institutions. The recent data compiled in Pindrop’s 2016 Call Center Fraud Report shows that 1 in every 700 calls made to enterprise call centers in the UK is fraudulent. This is…
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May 27, 2016
May 27 – The Week in Phone Fraud
This week in phone fraud, cheap technology makes phone fraud easy and Pindrop analyzes 10 million calls for latest research. This week, Wall Street Journal reported that telephone scammers posing as tech support, lottery reps or even government officials are inundating U.S. homes as cheap technology and the rapid rise in Internet access globally makes…
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May 6, 2016
May 6 – The Week in Phone Fraud
This week in phone fraud, Hong Kong banks to implement voice recognition in their call centers, and prank calls could land you in jail. This week Find Biometrics stated Citi and HSBC banks, two of the largest in Hong Kong, are preparing to launch biometric identification systems for their call centers. This transition will improve…
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April 29, 2016
April 29 – This Week in Phone Fraud
This week in phone fraud, Pindrop CEO is the featured cover story of HUB Magazine, and Atlanta is #1 in robocalls. This month HUB Magazine featured Pindrop CEO, Vijay Balasubramaniyan, as the cover story. In the article, Balasubramaniyan explains Pindrop’s beginnings as well as how he sees the future of voice authentication and security. Market…
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2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.