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Category: Pindrop® Labs

July 29, 2016
Black Hat Talk: Call Me…I’ll Gather Threat Intelligence on Your Telephony Scams and Expose Fraudsters
Fraudsters live and die today by executing on what some may call — prank calls. Only the punchline hits businesses in their pockets, leaving law enforcement and companies to ask, “How do we know stop them?” They are robocalls, voice phishers and caller ID spoofers using cybercrime techniques to launch scam campaigns through the telephony channel that…
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June 2, 2016
How Call Center Fraud Compares Across the Pond
The UK sees more than 2x the amount of  call center fraud than the US The UK is no stranger to phone fraud in financial institutions. The recent data compiled in Pindrop’s 2016 Call Center Fraud Report shows that 1 in every 700 calls made to enterprise call centers in the UK is fraudulent. This is…
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May 10, 2016
Call Center Fraud Grows 45% Since 2013
Today we are pleased to announce our latest Pindrop Labs research, the 2016 Call Center Fraud Report. Our team has analyzed over 10 million calls to major enterprise call centers in the US and UK using patented PhoneprintingTM technology. The report outlines impact by vertical, attacker device type, and attacker location for enterprises in the US and…
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April 15, 2016
April 15 – The Week in Phone Fraud
This week in phone fraud, Pindrop researcher goes undercover to expose IRS scam, and monitoring behavior can unmask fraudsters. This week the NPR shared a Pindrop researcher’s undercover IRS phone scam conversation with a real fraudster. More than 5,000 victims have been duped out $26.5 million since 2013. BBC reported this week that last year…
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February 22, 2016
Phone Scam Breakdown: Google Listings Scam
The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a small business owner running a website through a popular hosting site. You have purchased the unique…
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January 26, 2016
Pindrop Labs Speaks at This Year’s M3AAWG General Meeting
Pindrop Labs Research Scientist, Aude Marzuoli, has discovered new findings that will start unraveling bad actors who hide behind multiple phone numbers. In her research, Marzuoli has found that 66% of calls made to Pindrop’s PhonypotTM, a telephony honeypot of clean numbers used as bait to reel in scammers and robocallers, are coming from just a…
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December 9, 2015
What’s Next in Phone Fraud: 2016 Trends & Predictions from Pindrop Labs
It’s that time of year again. We’ve asked Pindrop Labs researchers to break out their crystal balls and make some predictions for the coming year in phone fraud. Below are a few of the trends that our team will be watching for in 2016. Scammers Hit the Campaign Trail 2016 is an election year, which…
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October 21, 2015
How A Teenager Hacked The CIA With A Few Phone Calls
Earlier this week, news broke that hackers had accessed the personal email accounts of CIA director John Brennan and Homeland Security Secretary Jeh Johnson. These attacks on some of America’s most security-focused leaders sound like they must have been incredibly sophisticated – maybe the result of organized crime leaders or international espionage. But as it…
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July 23, 2015
Ashley Madison Hack Opens Door to Phone Scams
With any major data breach, we expect to see an increase in phone scams. Attackers sell hacked customer data on the black market. Other criminals use the information to mount social engineering attacks on consumers. The recent attack on dating website Ashley Madison, however, could take these types of phone scams to a new level.…
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July 22, 2015
How to Spot Call Center Phone Fraud
We know that at least 1 in every 2200 calls to an enterprise call center is fraud, but how can we tell which one it is? Distinguishing between a legitimate caller and a phone fraudster is not always an easy task. Certain techniques used by phone fraudsters can be fairly easily identified, but other, less…
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