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PINDROP BLOG

Category: Phone Security Threats

November 10, 2016
Pindrop’s Phoneprinting Technology Addresses the $400 Million Fraud Problem
Analysts at Aite Group have identified five key security and service steps that legacy solutions are failing to perform. These are the features that are keeping Caller ID, KBA, and voice biometrics from being viable anti-fraud and authentication solutions for the contact center. With 61% of account takeovers traced back to the contact center, this…
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October 26, 2016
Gartner Review & Recommendations: 3 Key Call Center Questions Answered
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made…
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September 28, 2016
The Need for Multiple Layers of Security in the Contact Center
The wealth of information housed by contact centers can be leveraged by fraudsters for data mining and cross-channel attacks. In an effort to prevent phone fraud, many businesses implement authentication methods; however, most fail to administer the authentication required to provide a layered defense system. As social engineering and fraud technologies have become more advanced,…
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September 26, 2016
Protecting Call Centers at Government Agencies
Fraud poses a substantial risk to the integrity of federal programs and weakens the public’s trust in government. Though government agencies have made great strides in online security over the past few years, they have neglected to implement similar protections for the phone channel. Fraudsters commonly use the call center as a first step in…
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September 15, 2016
The Top 10 Takeaways from Tuesday’s Webinar
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an accurate evaluation of the most effective technology solutions to protect against fraud. On Tuesday, Aite’s Senior Analyst, Shirley…
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September 1, 2016
61% of Fraud Traced Back to the Contact Center
Contact center fraud attacks have increased substantially in recent years due to the EMV transition and data breaches. Despite the intent to administer positive and timely customer experiences, contact centers often fall victim to social engineering methods that enable fraud attacks. Fraud attacks increase operational costs, decrease customer satisfaction, and jeopardize brand reputation as customer…
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May 13, 2016
May 13 – The Week in Phone Fraud
This week in phone fraud, call center fraud grows 45% since 2013. On Tuesday, Pindrop released its annual Call Center Fraud Report. SC Magazine spoke to Pindrop’s research director, David Dewey about the drivers behind this year’s increase in phone fraud. According to Dewey, new US chip cards make it harder for fraudsters to reproduce…
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April 15, 2016
April 15 – The Week in Phone Fraud
This week in phone fraud, Pindrop researcher goes undercover to expose IRS scam, and monitoring behavior can unmask fraudsters. This week the NPR shared a Pindrop researcher’s undercover IRS phone scam conversation with a real fraudster. More than 5,000 victims have been duped out $26.5 million since 2013. BBC reported this week that last year…
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April 8, 2016
April 8 – The Week in Phone Fraud
This week in phone fraud, sophisticated account takeover scams in the UK and a new report on who is most vulnerable to scams. This week the Guardian shared the story of account takeover fraud at Nationwide bank in the UK. In this multi-part attack, fraudsters took over the target’s mobile account, registered for mobile banking,…
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March 18, 2016
March 18 – The Week in Phone Fraud
This week in phone fraud, NPR accidently hijacks listeners’ Amazon Echoes and IRS warns of new phone scam. This week, Mashable reported that NPR accidently hacked listener’s Echoes with a radio broadcast, proving the devices can be ‘hijacked’ by a speaker outside the home. NPR listeners reported the news story prompted Alexa to reset thermostats,…
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