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PINDROP BLOG

Category: Phone Security Threats

January 16, 2015
Jan. 16, 2015 – The Week in Phone Fraud
This week in phone fraud, the FBI reports a spike in fake kidnapping calls and the American Bankers Association asks the FCC to relax robocall restrictions. On Wednesday, Business Insider published a story on the spike in the number of scammers calling people at random and claiming a family member has been kidnapped. Scammers say…
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January 9, 2015
Jan. 9, 2014 – The Week in Phone Fraud
Jan. 9, 2015 – The Week in Phone Fraud This week in phone fraud, voice biometric security makes a splash at the 2015 Consumer Electronics Show, and Information Week predicts trends in financial institution fraud management. This week featured articles from eWeek and Bloomberg BusinessWeek on the 2015 Consumer Electronics show going on now in…
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January 2, 2015
Jan. 2, 2015 – The Week in Phone Fraud
This week in phone fraud news, a new survey finds that young adults are more likely to fall for vishing scams than their parents and the Atlanta Journal Constitution reports on a new phone scam asking for sensitive medical information. Today, the Daily Mail published the results of a new survey from the British Banker’s…
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December 26, 2014
Dec. 26, 2014 – The Week in Phone Fraud
Dec. 26, 2014 – This week in phone fraud news, the BBC reveals the details behind a fake call center operation targeting Booking.com customers and IT Business Edge lists the top 10 phone scams of 2014. On Friday, the BBC’s Money Box reporter, Bob Howard, released the behind the scenes details of a fake call center…
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December 19, 2014
Dec. 19, 2014 – The Week in Phone Fraud
This week in phone fraud news, Microsoft launches a legal attack on tech support phone scammers and Smart Customer Service offers the three best practices to avert call center fraud. Today, the Register reported on Microsoft’s new campaign to end the popular Microsoft tech support phone scam. The company has filed a lawsuit against Omnitech…
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December 12, 2014
Dec. 12, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security partnered with Contact Solutions and IDology and the Atlanta Business Chronicle warns of the top 10 phone scams. On Thursday, TMCnet reported that Contact Solutions, IDology and Pindrop Security have partnered to create Adaptive Fraud Protection. This new offering provides a multi-layered, proactive fraud management solution for…
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December 8, 2014
Why Can’t Call Center Representatives Stop Phone Fraud?
Call Center Representatives (CSRs) often have a bad reputation when it comes to fraud control. Many banks and financial institutions rely on CSRs as a first line of defense against phone fraud. CSRs are taught to use Knowledge Based Authentication (KBA) questions to verify callers are who they say they are. In theory, they will…
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December 5, 2014
Dec. 4, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security named the top 10 phone scams of the year and the Financial Fraud Action UK (FFA UK) found that UK citizens lost £23.9 million (nearly $37.5 million USD) to phone scams this year. On Thursday, Pindrop Security released a research report naming the top 10 phone scams of…
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December 4, 2014
Have you fallen for any of the top consumer phone scams of 2014?
“This is Rachel with cardholder services. It is urgent that you contact us concerning your eligibility to lower your interest rate and payments.” If you’ve gotten a call from Rachel lately, you’re not alone. According to our latest report, “Top Consumer Phone Scams,” credit card interest rate scams rank as the number one phone scam…
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November 24, 2014
Cyber Attack Monday: Avoiding Phone Fraud Over the Holiday Season
In retail, next Monday marks “Cyber Monday.” It is the Monday following Thanksgiving weekend, when enthusiastic Black Friday shoppers continue their gift buying spree from the comfort of their cubicles. But after all the shopping is complete, Cyber Monday can turn into Cyber Attacks. If last year’s holiday season Target breach taught us anything, it…
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