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PINDROP BLOG

Category: Phone Fraud

May 1, 2017
Strike Force Recommends Narrow Use of Robocall-Blocking Tool
Carriers that have tested one of the more promising methods for blocking robocalls–known as a Do Not Originate list–say that the system is effective, but should only be used in narrow, carefully selected circumstances to prevent false positives and stop fraudsters from moving to legitimate numbers. The idea behind the DNO list concept is to define…
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April 26, 2017
Phone Fraud Jumps 113% as Criminals Focus on Call Centers
Criminals are targeting corporate call centers at an unprecedented rate, resulting in a 113 percent spike in the fraud rate in the last year, new data compiled by Pindrop shows. Phone fraud has become one of the favored tactics for criminals as they look for less-risky and more-profitable avenues to get into targeted organizations. The phone…
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April 14, 2017
Inside the Tech Support Scam Ecosystem
By Jonah Berg-Ganzarain A pair of doctoral students and their advisor, looking for insights into the inner workings of tech support scams, spent eight months collecting data on and studying the tactics and infrastructure of the scammers, using a purpose-built tool. What they uncovered is a complex, technically sophisticated ecosystem supported by malvertising and victimizing people around…
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April 12, 2017
FTC Halts Tech-Support Scam That Pretended to Represent the FTC
The FTC has shut down a phone and email scam that involved scammers contacting consumers, falsely claiming to be working on behalf of the FTC and offering fake tech support services. The scheme is a twist on the old Windows tech support scam in which fraudsters call consumers and try to sell remote tech support…
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March 29, 2017
Amazon Adds Pindrop for Security of Connect Call Center Service
The call center has become a key entry point into many organizations for fraudsters and cybercriminals, and enterprises have discovered that protecting that channel is not the same as defending a corporate network. The phone channel has its own unique traits and peculiarities that make it a challenge for security teams, particularly the involvement of humans…
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March 28, 2017
FCC Warns on New ‘Can You Hear Me’ Phone Scam
Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?” The idea is to record the victim’s voice as…
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March 24, 2017
Those IRS Scam Calls May Disappear Soon
The FCC has moved one step closer to implementing a system that would prevent robocalls that spoof the caller ID of numbers that don’t initiate outbound calls, a move that could significantly reduce the volume of scam calls reaching businesses and consumers. The commission on Thursday issued a notice that seems public comment on the concept of…
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March 6, 2017
FCC May Allow Carriers to Block Robocalls From Spoofed Numbers
The FCC later this month will consider a proposal that would allow carriers to block robocalls that have a spoofed caller ID. If approved, the rule would be a major boon for consumers who are hit with robocalls–many of which are part of scams. Caller ID spoofing is a key part of many phone scams, and…
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February 10, 2017
On the Wire Podcast: Roger Anderson
Last year, we talked to Roger Anderson about his Jolly Roger Telephone company bot, a system he designed to frustrate and annoy telemarketers by sending them through an infinite loop of robot responses. Now, Anderson is taking aim at the Windows support scammers who try to scare victims into calling them and paying for fake…
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February 8, 2017
Phone Bot to Target Windows Support Scammers
The man who developed a bot that frustrates and annoys robocallers is planning to take on the infamous Windows support scam callers head-on. Roger Anderson last year debuted his Jolly Roger bot, a system that intercepts robocalls and puts the caller into a never-ending loop of pre-recorded phrases designed to waste their time. Anderson built the…
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Forbes highlights Deep Voice™ Biometric Engine