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PINDROP BLOG

Category: Phone Fraud

June 8, 2017
FTC Shuts Down Another Tech Support Scam
The FTC has reached settlements with two people and companies who the commission alleges were using fake pop-up ads and persuasive phone tactics to run a fake tech support scam. The settlement includes a fine of more than $800,000 and a permanent ban on any of the defendants engaging in similar schemes. This settlement is the resolution…
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June 5, 2017
FTC Wins Judgment to Halt Major Robocall Operation
The FTC has gotten a default judgment against a California man who ran several companies that the commission alleges made billions of illegal robocalls, many of them to people who were on the Do Not Call list. The judgment includes a $2.7 million fine for Aaron Michael Jones, the man who the FTC says ran the…
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May 30, 2017
Ringless Voicemails May Become the New Robocalls
Federal regulators are working on various methods to block robocalls, both to landlines and to mobile phones, with varying degrees of success. As those technologies make their way into the marketplace, some companies now are looking for clearance from the FCC to deliver their messages directly to customers’ voicemails without ringing their phones. The commission is considering…
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May 10, 2017
New Phone Bot Being Used in Harassing Calls
Some attackers have taken to using a new phone bot for the Discord chat and voice app to send large numbers of harassing and nuisance calls to individual victims, retailers, and even law enforcement agencies. Known as Phonecord, the bot is being used in a number of different ways. But unlike most other phone-based campaigns, the…
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May 1, 2017
Strike Force Recommends Narrow Use of Robocall-Blocking Tool
Carriers that have tested one of the more promising methods for blocking robocalls–known as a Do Not Originate list–say that the system is effective, but should only be used in narrow, carefully selected circumstances to prevent false positives and stop fraudsters from moving to legitimate numbers. The idea behind the DNO list concept is to define…
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April 26, 2017
Phone Fraud Jumps 113% as Criminals Focus on Call Centers
Criminals are targeting corporate call centers at an unprecedented rate, resulting in a 113 percent spike in the fraud rate in the last year, new data compiled by Pindrop shows. Phone fraud has become one of the favored tactics for criminals as they look for less-risky and more-profitable avenues to get into targeted organizations. The phone…
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April 14, 2017
Inside the Tech Support Scam Ecosystem
By Jonah Berg-Ganzarain A pair of doctoral students and their advisor, looking for insights into the inner workings of tech support scams, spent eight months collecting data on and studying the tactics and infrastructure of the scammers, using a purpose-built tool. What they uncovered is a complex, technically sophisticated ecosystem supported by malvertising and victimizing people around…
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April 12, 2017
FTC Halts Tech-Support Scam That Pretended to Represent the FTC
The FTC has shut down a phone and email scam that involved scammers contacting consumers, falsely claiming to be working on behalf of the FTC and offering fake tech support services. The scheme is a twist on the old Windows tech support scam in which fraudsters call consumers and try to sell remote tech support…
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March 29, 2017
Amazon Adds Pindrop for Security of Connect Call Center Service
The call center has become a key entry point into many organizations for fraudsters and cybercriminals, and enterprises have discovered that protecting that channel is not the same as defending a corporate network. The phone channel has its own unique traits and peculiarities that make it a challenge for security teams, particularly the involvement of humans…
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March 28, 2017
FCC Warns on New ‘Can You Hear Me’ Phone Scam
Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?” The idea is to record the victim’s voice as…
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