Phone Fraud Archives - Page 2 of 10

October 3, 2018

The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice…

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August 29, 2018

A [Female] Voice of Concern

The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75% of US households owning smart speakers by 2020 according to Gartner. Within this expansive growth, there are several brands of assistants, including Amazon Alexa, Google Home, and Microsoft Cortana, taking…

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June 20, 2018

Pindrop® Express | Authentication, Risk, CX and the Enterprise

Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods are tedious and create friction within the overall customer experience, extending call handle time which also impacts operational costs. Additionally, we are moving into an era defined by a conversational…

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May 23, 2018

Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017,…

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February 23, 2018

Pindrop® Passport | Authentication 101

It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharing answers to security questions over their online profiles. This percentage rises to 80% for 18-24 year olds, making them beyond easy…

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January 10, 2018

Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice

Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass data breaches and a rise in card-not-present fraud during the holiday season. We’re looking back to our top four posts from 2017. Call Center Criminals Unmasked | Real Life Fraudsters…

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December 27, 2017

2017: The Year of Breaches, Failing PII, and the Voice Movement

By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an increase in call center fraud rates, with a noted rise in the use of mobile devices and ANI spoofing, for fraudulent activities. At the beginning of the year, the fraud…

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October 31, 2017

Data Breaches: The Death Knell of KBA

In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private sector uses Social Security Numbers as a unique identifier for consumers and the primary means of gathering information on individuals. Our society is comfortable using this identifier when applying for…

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October 18, 2017

Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings

Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…

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August 10, 2017 | Dennis Fisher

Phone Scammers Now Pushing Fake Government Grants

Not content with impersonating IRS agents, phone scammers now are pretending to work for the National Institutes of Health and telling victims that they’ve won an NIH grant but must pay a fee in order to get the money. The scam is a variation of the broader scheme in which fraudsters impersonate employees of various…

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January 15, 2020

Pindrop for Amazon Connect | A Balancing Act

January 14, 2020

The Importance of Customer Experience Within the Growing Conversational Economy

January 14, 2020

The Conversational Economy | Your Questions Answered

December 18, 2019

Thank you from Pindrop

December 3, 2019

Welcoming Voice Comes With Hurdles | Technological and Generational

December 3, 2019

Voice Intelligence | Where Voice, and Fraudsters, Are Headed

November 21, 2019

Learning to Think Like a Fraudster | The Fraud Bible

November 21, 2019

A Fraudster’s Holiday | Contact Center Fraud in Retail

November 20, 2019

Connect with Pindrop @ re:Invent

October 29, 2019

Up Next | ICX Atlanta

Report

Cool Vendors in Speech and Natural Language

Datasheet

What is Phoneprinting® Technology

Report

2018 Voice Intelligence Report

Case Study

Securing the Call Center in Financial Institutions

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

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