Voice Aging in the Call Center | Can You Recognize Your Customers?
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once
In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident
As tech enthusiasts pour over the design details of the iPhone X and swoon at the thought of a quarter-inch more screen space, some lawmakers
It would seem that data breaches have now reached their logically absurd peak. The compromise of Equifax, revealed last Thursday evening, is the kind of
With manufacturers weaving voice control into a wide variety of devices, from phones to cars to home assistants, the accuracy of the voice-recognition engines in
Verizon has acknowledged that millions of customer records, including phone numbers and account PINs, were exposed in a misconfigured cloud database, but says no one
Anthem Inc., the victim of one of the more extensive data breaches in U.S. history, has agreed to pay a settlement of $115 million to consumers
Fraudsters are continuing to have quite a bit of success with business email compromise scams. Last year, companies in the United States lost more than