Assessing Phone Fraud in the Contact Center: The Growing Problem
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest
Analysts at Aite Group have identified five key security and service steps that legacy solutions are failing to perform. These are the features that are
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer
Fraudsters live and die today by executing on what some may call — prank calls. Only the punchline hits businesses in their pockets, leaving law enforcement and
The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest
The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest
It’s that time of year again. We’ve asked Pindrop Labs researchers to break out their crystal balls and make some predictions for the coming year
The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest
With any major data breach, we expect to see an increase in phone scams. Attackers sell hacked customer data on the black market. Other criminals