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PINDROP BLOG

Category: Consumer Fraud

October 26, 2016
Gartner Review & Recommendations: 3 Key Call Center Questions Answered
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made…
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July 29, 2016
Black Hat Talk: Call Me…I’ll Gather Threat Intelligence on Your Telephony Scams and Expose Fraudsters
Fraudsters live and die today by executing on what some may call — prank calls. Only the punchline hits businesses in their pockets, leaving law enforcement and companies to ask, “How do we know stop them?” They are robocalls, voice phishers and caller ID spoofers using cybercrime techniques to launch scam campaigns through the telephony channel that…
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June 3, 2016
June 3– This week in phone fraud
This week in phone fraud, Pindrop’s CEO discusses voice authentication and Chinese and Taiwanese fraudsters arrested in Turkey. This week, Financial Times met with Pindrop CEO, Vijay Balasubramaniyan, to discuss the future of voice authentication. Voice is an “extremely rich” and quick way of authenticating someone’s identity. GB Times reported after an over 70 Chinese…
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May 27, 2016
May 27 – The Week in Phone Fraud
This week in phone fraud, cheap technology makes phone fraud easy and Pindrop analyzes 10 million calls for latest research. This week, Wall Street Journal reported that telephone scammers posing as tech support, lottery reps or even government officials are inundating U.S. homes as cheap technology and the rapid rise in Internet access globally makes…
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May 13, 2016
May 13 – The Week in Phone Fraud
This week in phone fraud, call center fraud grows 45% since 2013. On Tuesday, Pindrop released its annual Call Center Fraud Report. SC Magazine spoke to Pindrop’s research director, David Dewey about the drivers behind this year’s increase in phone fraud. According to Dewey, new US chip cards make it harder for fraudsters to reproduce…
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May 6, 2016
May 6 – The Week in Phone Fraud
This week in phone fraud, Hong Kong banks to implement voice recognition in their call centers, and prank calls could land you in jail. This week Find Biometrics stated Citi and HSBC banks, two of the largest in Hong Kong, are preparing to launch biometric identification systems for their call centers. This transition will improve…
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April 29, 2016
April 29 – This Week in Phone Fraud
This week in phone fraud, Pindrop CEO is the featured cover story of HUB Magazine, and Atlanta is #1 in robocalls. This month HUB Magazine featured Pindrop CEO, Vijay Balasubramaniyan, as the cover story. In the article, Balasubramaniyan explains Pindrop’s beginnings as well as how he sees the future of voice authentication and security. Market…
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April 22, 2016
April 22 – This Week in Phone Fraud
This week in phone fraud, ’90’s phone scams are making a comeback and Chauffeurs jailed for car-hailing phone scam. This week Consumerist shared that the phone scam tactic of slamming (switching someone’s long-distance carrier without their knowledge or permission) is back in the fraudster’s arsenal. Shanghai Daily reported this week that 4 drivers who defrauded…
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April 15, 2016
April 15 – The Week in Phone Fraud
This week in phone fraud, Pindrop researcher goes undercover to expose IRS scam, and monitoring behavior can unmask fraudsters. This week the NPR shared a Pindrop researcher’s undercover IRS phone scam conversation with a real fraudster. More than 5,000 victims have been duped out $26.5 million since 2013. BBC reported this week that last year…
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April 8, 2016
April 8 – The Week in Phone Fraud
This week in phone fraud, sophisticated account takeover scams in the UK and a new report on who is most vulnerable to scams. This week the Guardian shared the story of account takeover fraud at Nationwide bank in the UK. In this multi-part attack, fraudsters took over the target’s mobile account, registered for mobile banking,…
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Pindrop® Panorama: Beating the Balancing Act of Security and Customer Service