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PINDROP BLOG

Category: Consumer Fraud

November 30, 2016
Assessing Phone Fraud in the Contact Center: The Growing Problem
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an evaluation of the current state of fraud. New research proves that contact centers are being attacked more than…
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November 10, 2016
Pindrop’s Phoneprinting Technology Addresses the $400 Million Fraud Problem
Analysts at Aite Group have identified five key security and service steps that legacy solutions are failing to perform. These are the features that are keeping Caller ID, KBA, and voice biometrics from being viable anti-fraud and authentication solutions for the contact center. With 61% of account takeovers traced back to the contact center, this…
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October 26, 2016
Gartner Review & Recommendations: 3 Key Call Center Questions Answered
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made…
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July 29, 2016
Black Hat Talk: Call Me…I’ll Gather Threat Intelligence on Your Telephony Scams and Expose Fraudsters
Fraudsters live and die today by executing on what some may call — prank calls. Only the punchline hits businesses in their pockets, leaving law enforcement and companies to ask, “How do we know stop them?” They are robocalls, voice phishers and caller ID spoofers using cybercrime techniques to launch scam campaigns through the telephony channel that…
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June 3, 2016
June 3– This week in phone fraud
This week in phone fraud, Pindrop’s CEO discusses voice authentication and Chinese and Taiwanese fraudsters arrested in Turkey. This week, Financial Times met with Pindrop CEO, Vijay Balasubramaniyan, to discuss the future of voice authentication. Voice is an “extremely rich” and quick way of authenticating someone’s identity. GB Times reported after an over 70 Chinese…
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May 27, 2016
May 27 – The Week in Phone Fraud
This week in phone fraud, cheap technology makes phone fraud easy and Pindrop analyzes 10 million calls for latest research. This week, Wall Street Journal reported that telephone scammers posing as tech support, lottery reps or even government officials are inundating U.S. homes as cheap technology and the rapid rise in Internet access globally makes…
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May 13, 2016
May 13 – The Week in Phone Fraud
This week in phone fraud, call center fraud grows 45% since 2013. On Tuesday, Pindrop released its annual Call Center Fraud Report. SC Magazine spoke to Pindrop’s research director, David Dewey about the drivers behind this year’s increase in phone fraud. According to Dewey, new US chip cards make it harder for fraudsters to reproduce…
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May 6, 2016
May 6 – The Week in Phone Fraud
This week in phone fraud, Hong Kong banks to implement voice recognition in their call centers, and prank calls could land you in jail. This week Find Biometrics stated Citi and HSBC banks, two of the largest in Hong Kong, are preparing to launch biometric identification systems for their call centers. This transition will improve…
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April 29, 2016
April 29 – This Week in Phone Fraud
This week in phone fraud, Pindrop CEO is the featured cover story of HUB Magazine, and Atlanta is #1 in robocalls. This month HUB Magazine featured Pindrop CEO, Vijay Balasubramaniyan, as the cover story. In the article, Balasubramaniyan explains Pindrop’s beginnings as well as how he sees the future of voice authentication and security. Market…
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April 22, 2016
April 22 – This Week in Phone Fraud
This week in phone fraud, ’90’s phone scams are making a comeback and Chauffeurs jailed for car-hailing phone scam. This week Consumerist shared that the phone scam tactic of slamming (switching someone’s long-distance carrier without their knowledge or permission) is back in the fraudster’s arsenal. Shanghai Daily reported this week that 4 drivers who defrauded…
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