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PINDROP BLOG

Category: Consumer Fraud

October 17, 2012
Trust & the phone
Pity the phone, long abused by bad people like telemarketers and fraudsters and unable to do anything about it. Caller ID has no security capabilities – it’s completely spoofable. There are even apps for that with clever names like Spoofcard, Spooftel, SpoofApp, CallerID Faker and the charming TeleTurd. Thanks to VoIP, anyone anywhere can afford…
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October 11, 2012
Phone Fraud is an International Problem
Social engineering via the phone comes in every possible form. Below are some examples, with victims from Taiwan to Canada.   Phone fraud is easily accomplished across international borders, making it difficult for local law enforcement to stop. Scammers using VoIP spoofing, a good story, and a little personal information (usually available on the internet) are…
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October 8, 2012
Phantom Debt Collection Scams
Ohio and Michigan have recently been inundated with calls pretending to be a collection agency or police officer.  The fraudsters are targeting the most vulnerable people, demanding that they pay off a debt they never incurred and threatening them with arrest if they don’t quickly comply.  The Better Business Bureau recently issued an alert after…
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October 5, 2012
Tech support phone scams
This week the Federal Trade Commission launched a major international crackdown on tech support scams.  Tech support scams are a niche phone fraud strategy used to trick consumers into believing their computer is infected with a virus or malware.  The caller (fraudster) spoofs the caller ID, claims they are with a legitimate company such as…
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October 2, 2012
Why phone fraud works: emotional pressure
One of the reasons phone fraud is  so effective is that the caller has  is able to form a relationship with the victim and manipulate  the victim with emotional pressure. Check out these stories where the victim was made to fear for a grandson’s safety and threatened with being deported. When the victim’s emotions get involved,…
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Pindrop® Panorama: Beating the Balancing Act of Security and Customer Service