How A Top 10 Stock Brokerage Reduced Average Call Handle Time
Did you know $14 billion is lost annually to phone fraud? Making the call center a common target to fraudsters, as most enterprises’s weakest link.
Did you know $14 billion is lost annually to phone fraud? Making the call center a common target to fraudsters, as most enterprises’s weakest link.
From the first computers, which quickly made their way to being a major force of communication, to the advent of smartphones, consumers have always been
Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident
$14 Billion Call center fraud loss is having a significant effect on enterprises. According to Pindrop® Labs, the average call center is losing $0.58 to
More than six billion consumer records have been compromised in data breaches in just the first six months of this year. That number is higher
In a new report, Imperva researchers shed some light on how DDoS attacks are evolving and becoming at once more complex and briefer. In the
The number and intensity of DDoS attacks have sharply increased in the first quarter of 2017, according to a new report by Neustar. There have been