PINDROP BLOG

Category: Bank fraud

January 16, 2015
Jan. 16, 2015 – The Week in Phone Fraud
This week in phone fraud, the FBI reports a spike in fake kidnapping calls and the American Bankers Association asks the FCC to relax robocall restrictions. On Wednesday, Business Insider published a story on the spike in the number of scammers calling people at random and claiming a family member has been kidnapped. Scammers say…
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January 9, 2015
Jan. 9, 2014 – The Week in Phone Fraud
Jan. 9, 2015 – The Week in Phone Fraud This week in phone fraud, voice biometric security makes a splash at the 2015 Consumer Electronics Show, and Information Week predicts trends in financial institution fraud management. This week featured articles from eWeek and Bloomberg BusinessWeek on the 2015 Consumer Electronics show going on now in…
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January 2, 2015
Jan. 2, 2015 – The Week in Phone Fraud
This week in phone fraud news, a new survey finds that young adults are more likely to fall for vishing scams than their parents and the Atlanta Journal Constitution reports on a new phone scam asking for sensitive medical information. Today, the Daily Mail published the results of a new survey from the British Banker’s…
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December 26, 2014
Dec. 26, 2014 – The Week in Phone Fraud
Dec. 26, 2014 – This week in phone fraud news, the BBC reveals the details behind a fake call center operation targeting Booking.com customers and IT Business Edge lists the top 10 phone scams of 2014. On Friday, the BBC’s Money Box reporter, Bob Howard, released the behind the scenes details of a fake call center…
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December 19, 2014
Dec. 19, 2014 – The Week in Phone Fraud
This week in phone fraud news, Microsoft launches a legal attack on tech support phone scammers and Smart Customer Service offers the three best practices to avert call center fraud. Today, the Register reported on Microsoft’s new campaign to end the popular Microsoft tech support phone scam. The company has filed a lawsuit against Omnitech…
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December 12, 2014
Dec. 12, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security partnered with Contact Solutions and IDology and the Atlanta Business Chronicle warns of the top 10 phone scams. On Thursday, TMCnet reported that Contact Solutions, IDology and Pindrop Security have partnered to create Adaptive Fraud Protection. This new offering provides a multi-layered, proactive fraud management solution for…
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December 8, 2014
Why Can’t Call Center Representatives Stop Phone Fraud?
Call Center Representatives (CSRs) often have a bad reputation when it comes to fraud control. Many banks and financial institutions rely on CSRs as a first line of defense against phone fraud. CSRs are taught to use Knowledge Based Authentication (KBA) questions to verify callers are who they say they are. In theory, they will…
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December 5, 2014
Dec. 4, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security named the top 10 phone scams of the year and the Financial Fraud Action UK (FFA UK) found that UK citizens lost £23.9 million (nearly $37.5 million USD) to phone scams this year. On Thursday, Pindrop Security released a research report naming the top 10 phone scams of…
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November 21, 2014
Nov. 20, 2014 – The Week in Phone Fraud
This week in phone fraud news, Pindrop Security issued an advisory about a “Misdial Trap” scam and the UK has recently seen an increase in the premium-rate line scam. Pindrop Security issued an advisory to financial institutions and consumers warning of a new scam defrauding nearly 20 percent of financial institutions they sampled. eWEEK reported…
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November 18, 2014
Misdial Misdeeds: Phone Scam Affecting U.S. Financial Institutions and their customers
Recently, Pindrop Security researchers were alerted to a phone scam targeting a financial institution (learn more). As part of the scam, fraudsters had purchased phone numbers that were similar to a financial institution’s main phone line and were using those numbers to target consumers who misdialed. A recording set up by the fraudsters would then…
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