PINDROP BLOG

Category: Bank fraud

November 30, 2016
Assessing Phone Fraud in the Contact Center: The Growing Problem
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an evaluation of the current state of fraud. New research proves that contact centers are being attacked more than…
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October 26, 2016
Gartner Review & Recommendations: 3 Key Call Center Questions Answered
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made…
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September 15, 2016
The Top 10 Takeaways from Tuesday’s Webinar
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an accurate evaluation of the most effective technology solutions to protect against fraud. On Tuesday, Aite’s Senior Analyst, Shirley…
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September 1, 2016
61% of Fraud Traced Back to the Contact Center
Contact center fraud attacks have increased substantially in recent years due to the EMV transition and data breaches. Despite the intent to administer positive and timely customer experiences, contact centers often fall victim to social engineering methods that enable fraud attacks. Fraud attacks increase operational costs, decrease customer satisfaction, and jeopardize brand reputation as customer…
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July 27, 2015
Phone Scam Breakdown: Account Takeover Fraud
The first step in protecting against phone scams is understanding how they work. In this series of blog posts, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. **For more information on how phone fraud affects banks, register for our upcoming webinar, “Bank Fraud Goes Low Tech”…
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March 3, 2015
Cybersecurity Trends in Government at SINET ITSEF
Earlier this year, the IRS made the news when it announced that it expected nearly half of the calls it gets this tax season to go unanswered. Wait times for those that get through are expected to be over 30 minutes. Meanwhile, there has been a surge in aggressive and threatening phone calls from scam…
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February 24, 2015
How the Pindrop Phoneypot Can Help Stop Robocalls at CFCA – FIINA
Robocalling and other malicious calling campaigns continue to plague the telecommunications industry. The FTC received nearly two million complaints about robocalls in 2014, accounting for about half of the total Do Not Call Complaints made that year. These unwanted calls waste more than 20 million working hours each year for SMBs. One tool that is…
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January 31, 2015
Phone Fraud as a Service
When you think of phone fraudsters, what image comes to mind? For many, it’s a picture of a lone wolf, probably wearing a hoodie, and working out of his mother’s basement. The reality of phone fraud is actually much different. Taking their cue from traditional business models, organized criminals have developed an entire underground economy…
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January 29, 2015
Five Trends in Phone Fraud for 2015
At Pindrop, we’re always trying to stay one step ahead of the fraudsters. That means not just tracking what they’ve been doing, but also making some predictions for the year ahead. In the spirit of the New Year, we’ve gathered five trends for the phone fraud threat landscape in 2015. The Chip-and-PIN / EMV Rollout…
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December 8, 2014
Why Can’t Call Center Representatives Stop Phone Fraud?
Call Center Representatives (CSRs) often have a bad reputation when it comes to fraud control. Many banks and financial institutions rely on CSRs as a first line of defense against phone fraud. CSRs are taught to use Knowledge Based Authentication (KBA) questions to verify callers are who they say they are. In theory, they will…
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