Bank fraud
Before we adopt long-term work from home, we have to grapple with the risks The second quarter of 2020 has been a massive experiment for
June 9, 2020
Authentication
The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity
Opportunistic fraudsters are utilizing evolving scripts and increasingly sophisticated technologies and tactics to exploit contact center teams amid heightened distraction. Contact center agents and analysts
May 13, 2020
Bank fraud
Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus
Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it
May 7, 2020
Authentication
Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey
The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many
May 4, 2020
Bank fraud
COVID-19: Make Sure You’re Protected from Opportunistic Fraudsters
Many are experiencing feelings of uncertainty and fear around the COVID-19 outbreak. Unfortunately, these moments of chaos are the ones fraudsters thrive in most, taking
April 8, 2020
Authentication
2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry
Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled
March 3, 2020
Authentication
Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel
February 11, 2020
Authentication
Answering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and
January 17, 2020
Authentication
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are
December 3, 2019