How M&T Bank Upgraded from a Legacy Authentication System to a Modern Cloud-Based Solution
“Advanced” call center authentication methods have been around for over a decade, with some early leaders in voice biometrics launching offerings 20 years ago. And yet, at a time when $17.7B is spent on authentication per year, 93% is spent on legacy tools like knowledge-based authentication (KBAs) and one-time passwords (OTPs). While many call centers […]
Escape Legacy Authentication: A Secure Path to Cloud-Based Solutions
Amid the ever-evolving landscape of call center security, customers have long been trapped with legacy voice authentication platforms, where they established a base of voice enrollments powering secure and fast authentication decisions. The End-of-Sale of these legacy on-prem solutions, and anticipated End-of-Support, signals an urgent need for change. The urgency of this change is accentuated […]