January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
The Week in Phone Fraud
This week saw Phone Fraud news coverage primarily around the arrest of a six-man phone fraud scam ring in Hertfordshire England. The coverage started at a local level, but eventually saw pick up in The BBC.
On Wednesday The Hertfordshire Mercury first covered the scam bust, reporting on the arrest of six individuals. The warrants targeted those believed to be involved in phone scams in Cambridgeshire, Hertfordshire, Norfolk and Surrey.
By Thursday the BBC had picked up on the story. Their coverage highlighted warnings by the police that ‘people need to be aware that phone scams are still operating across the region,’ advising people never to give bank account details or PIN numbers to callers claiming to be from a bank or from the police.
Social engineering has become the cornerstone of these types of phone fraud scam rings. Fraudsters often prey upon the elderly and vulnerable non-native speakers by leveraging publicly available information on the Internet to dupe victims into thinking they are getting calls from legitimate institutions.
The best strategy when receiving calls you suspect are fraudulent is to tell the representative you’ll call them right back at their listed phone number. That way, when you confirm whether there is or isn’t a problem, you’ll be confirming it with a legitimate employee, not a fraudulent one.
Full Breakdown of This Week’s Phone Fraud Coverage Below
BBC: Six men arrested in London over phone scams – April 24, 2014
The Advertiser: Six arrests in regional squad’s phone scam investigation – April 24, 2014
The Hertfordshire Mercury: Six men arrested in Hertfordshire phone scam raids – April 23, 2014
CBS WCCO Minnesota: Minn. Leads Pack In Protecting Seniors From Financial Fraud – April 23, 2014
Gizmodo The Scam Hunter: What It’s Like to Track Internet Bad Guys For a Living – April 22, 2014
The China Post: 7 Vietnamese arrested in Changhua fraud bust – April 22, 2014
The Star News Online: Event Educates Seniors on Fraud – April 21, 2014