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How Voice Security Can Enhance Retail Loss Prevention

Call center agent wearing a headset and sitting in front of a computer. Other contact center agents can be seen in the background.

Retail loss prevention is a critical aspect of managing a successful retail business. As retail crime continues to evolve, more than traditional loss prevention methods are needed. One of the top forms of e-commerce fraud in 2022 was phishing. Phishing is when a fraudster sends a message via text or email that looks legitimate but […]