Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
The 2021 Caller Authentication Guide for Contact Centers
Account Risk Adds a New Dimension to Fight Fraud
Colonel Mustard in the Contact Center, with a Cell Phone!
How to Make KBA’s Work for Your Contact Center
Things You Can Do to Improve Your Contact Center’s CX
Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful
Deepfake: The New Fraud Tool on the Block?
ANI Validation: Fixing The Game of Telephone
