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Pindrop for Amazon Connect | Averting Fraudsters and Improving CX

Fraudsters know the call center is not as well-defended as other potential avenues in most enterprises. As network and endpoint security technology has evolved over the years, fraudsters have adapted and evolved to continue to obtain the information they want. For enterprises that hold customer data or assets – protecting the call center is key. […]

Chrome Will Label More HTTP Pages Insecure

Google is continuing its assault on the unencrypted web, with a change coming to Chrome later this year that will mark any HTTP page on which a user enters data as “not secure”. In January, Google released Chrome 56, the first version of the browser that included a warning for pages that send confidential data […]

Verizon: Ransomware, Cyberespionage Attacks On the Rise

Ransomware attacks are becoming a larger and larger problem for enterprises, now accounting for nearly 75 percent of malware-related incidents in health care companies, according to new data released by Verizon. The ransomware issue has been a major concern for many companies for several years now, but it has become especially acute for health care companies. […]

Phone Fraud Jumps 113% as Criminals Focus on Call Centers

Criminals are targeting corporate call centers at an unprecedented rate, resulting in a 113 percent spike in the fraud rate in the last year, new data compiled by Pindrop shows. Phone fraud has become one of the favored tactics for criminals as they look for less-risky and more-profitable avenues to get into targeted organizations. The phone […]

Pindrop® Labs Uncovers 113% Increase in Call Center Fraud

Fraudsters are targeting call centers at an unprecedented clip, with one in every 937 calls being fraudulent, according to new data published today in the Pindrop 2017 Call Center Fraud Report. The data, compiled from Pindrop® Labs enterprise customers around the world, shows that the rate of fraudulent calls hitting call centers is continuing to […]

New BrickerBot Variant Compromising IoT Devices

A new, more aggressive version of the BrickerBot malware that has compromised and destroyed the memory of IoT devices is now making the rounds, using a familiar infection vector and going after devices with intense bursts of activity. BrickerBot is a spiritual descendant of Mirai, the IoT-specific malware that has been attacking a variety of […]

Google Patches Unicode Domain Phishing Bug in Chrome

Google has patched a dangerous issue in Chrome that enabled attackers to spoof legitimate domains in the browser by using unicode characters rather than normal ones. That vulnerability is the result of the way that Chrome handles some unicode characters and it’s not necessarily a new issue. Security experts have known about the underlying problem […]

Mastercard Replaces PINs With Fingerprint Sensor on New Cards

Mastercard is rolling out a new payment card that includes a fingerprint sensor built right onto the card, a feature that is meant to eliminate the need for a PIN during in-person transactions. The new card also has a chip embedded in it and it can be used at all of the existing chip-and-PIN terminals. […]

Android Sensor Attack Can Guess PINs with 94% Accuracy

With each new generation of smartphone, manufacturers are adding more and more sensors to enhance the user’s experience, but this also means that more and more apps are asking for blanket permission to use those sensors. This proliferation of sensors and permissions is creating serious privacy and security issues, as researchers at Newcastle University established with a new […]